Media releases
Latest news
Court of Appeal rejects Royal Mail appeal against fine for competition law breach
The Court of Appeal has dismissed Royal Mail’s appeal against Ofcom’s 2018 decision to fine Royal Mail £50 million for breaching competition law.
Telecoms firms should go further on customer service
Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found.
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Telecoms firms should go further on customer service
- Media release
07 May 2021
Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/telecoms-firms-should-go-further-on-customer-service
Ofcom Election Committee’s decision on complaint from Reform UK
- Media release
05 May 2021
Ofcom’s Election Committee has considered a complaint from Reform UK about the BBC’s live televised leaders’ debate in Wales, broadcast on 29 April 2021.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/election-committee-decision-reform-uk-complaint
Ofcom Election Committee’s decision on Alba Party complaint (4 May 2021)
- Media release
04 May 2021
Ofcom’s Election Committee has considered a complaint, dated 3 May 2021, submitted on behalf of the Alba Party.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/040521-election-committee-decision-alba-party-complaint
Ofcom Election Committee’s decision on Alba Party complaint
- Media release
28 April 2021
Ofcom’s Election Committee has considered a complaint from the Alba Party about the BBC’s coverage of the Scottish Parliamentary Election.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/election-committee-decision-alba-party-complaint
Ofcom spectrum auction: final results announced
- Media release
27 April 2021
Ofcom has today announced the final results of the auction for spectrum in the 700 MHz and 3.6-3.8 GHz bands, following completion of the remaining stages.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/final-spectrum-auction-results
Melissa Tatton appointed to lead Corporate Group
- Media release
30 March 2021
Ofcom has appointed Melissa Tatton as Chief Operating Officer on a permanent basis.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/melissa-tatton-appointed-to-lead-corporate-group
Ofcom to build tech hub in Manchester ahead of online safety role
- Media release
26 March 2021
Ofcom today announced plans to open a major new digital and technology hub in Manchester, with the creation of up to 150 new jobs by 2025.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/tech-hub-in-manchester
One in three video-sharing users find hate speech
- Media release
24 March 2021
A third of people who use online video-sharing services have come across hateful content in the last three months, according to a new study by Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/one-in-three-video-sharing-users-find-hate-speech
Ramping up the rollout of full-fibre broadband
- Media release
18 March 2021
Millions of homes across the country are set be upgraded to faster, more reliable broadband, under new regulations announced today.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/rollout-full-fibre-broadband
Ofcom spectrum auction: principal stage results
- Media release
17 March 2021
Ofcom has announced the outcome of the principal stage of its auction to release more airwaves to improve mobile services and support 5G.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/spectrum-auction-principal-stage-results
Ofcom appoints new Chair and new member to its Advisory Committee for Scotland
- Media release
12 March 2021
Ofcom has today announced the appointment of Elizabeth Partyka as the new Chair of its Advisory Committee for Scotland, and Gerry Crawley as a new member.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-chair-and-member-advisory-committee-for-scotland
Ofcom appoints new Chair and new member to its Advisory Committee for Scotland
- Media release
12 March 2021
Ofcom has today announced the appointment of Elizabeth Partyka as the new Chair of its Advisory Committee for Scotland, and Gerry Crawley as a new member.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/new-chair-and-member-advisory-committee-for-scotland
A joined-up approach to digital regulation
- Media release
10 March 2021
The Digital Regulation Cooperation Forum (DRCF) today outlined its priorities for the coming year, marking a step-change in coordination of regulation across digital and online services.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/a-joined-up-approach-to-digital-regulation
Ofcom fines O2 £10.5m for overcharging customers
- Media release
12 February 2021
Ofcom has fined O2 £10.5m, after customers leaving the mobile provider were overcharged, due to billing errors by the company.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/ofcom-fines-o2-for-overcharging
Ofcom revokes CGTN's licence to broadcast in the UK
- Media release
04 February 2021
Ofcom has today withdrawn the licence for CGTN to broadcast in the UK, after its investigation concluded that the licence is wrongfully held by Star China Media Limited.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/ofcom-revokes-cgtn-licence-to-broadcast-in-uk
New plans for seamless broadband switching
- Media release
03 February 2021
Broadband and landline customers would benefit from quicker, simpler and more reliable switching, under Ofcom plans to introduce a new ‘one touch’ process.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/new-plans-for-seamless-broadband-switching
Latest telecoms and pay-TV complaints revealed
- Media release
02 February 2021
Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay-TV firms.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/telecoms-pay-tv-complaints-q3-2020
New protections for people taking part in TV and radio shows
- Media release
18 December 2020
People taking part in TV and radio programmes must be properly looked after by broadcasters, under new rules introduced by Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/new-protections-for-people-taking-part-in-tv-and-radio-shows
4.7 million UK homes have struggled to afford their telecoms bills this year
- Media release
18 December 2020
New Ofcom research reveals the challenges and tough choices many telecoms customers are facing this year, with more action needed from industry to support customers in financial difficulty.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/4.7-million-uk-homes-have-struggled-to-afford-their-telecoms-bills-this-year
Gigabit broadband reaches one in four homes
- Media release
17 December 2020
Eight million UK homes can now access gigabit-speed broadband – fast, reliable connections that are fit for the future – Ofcom has found.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/gigabit-broadband-reaches-one-in-four-homes