Media releases
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Ofcom fines O2 £10.5m for overcharging customers
Ofcom has fined O2 £10.5m, after customers leaving the mobile provider were overcharged, due to billing errors by the company.
Ofcom revokes CGTN's licence to broadcast in the UK
Ofcom has today withdrawn the licence for CGTN to broadcast in the UK, after its investigation concluded that the licence is wrongfully held by Star China Media Limited.
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Ofcom fines O2 £10.5m for overcharging customers
- Media release
12 February 2021
Ofcom has fined O2 £10.5m, after customers leaving the mobile provider were overcharged, due to billing errors by the company.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/ofcom-fines-o2-for-overcharging
Ofcom revokes CGTN's licence to broadcast in the UK
- Media release
04 February 2021
Ofcom has today withdrawn the licence for CGTN to broadcast in the UK, after its investigation concluded that the licence is wrongfully held by Star China Media Limited.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/ofcom-revokes-cgtn-licence-to-broadcast-in-uk
New plans for seamless broadband switching
- Media release
03 February 2021
Broadband and landline customers would benefit from quicker, simpler and more reliable switching, under Ofcom plans to introduce a new ‘one touch’ process.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/new-plans-for-seamless-broadband-switching
Latest telecoms and pay-TV complaints revealed
- Media release
02 February 2021
Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay-TV firms.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2021/telecoms-pay-tv-complaints-q3-2020
New protections for people taking part in TV and radio shows
- Media release
18 December 2020
People taking part in TV and radio programmes must be properly looked after by broadcasters, under new rules introduced by Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/new-protections-for-people-taking-part-in-tv-and-radio-shows
4.7 million UK homes have struggled to afford their telecoms bills this year
- Media release
18 December 2020
New Ofcom research reveals the challenges and tough choices many telecoms customers are facing this year, with more action needed from industry to support customers in financial difficulty.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/4.7-million-uk-homes-have-struggled-to-afford-their-telecoms-bills-this-year
Gigabit broadband reaches one in four homes
- Media release
17 December 2020
Eight million UK homes can now access gigabit-speed broadband – fast, reliable connections that are fit for the future – Ofcom has found.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/gigabit-broadband-reaches-one-in-four-homes
Gigabit broadband reaches more than half of Northern Ireland homes
- Media release
17 December 2020
More than 400,000 homes in Northern Ireland can now access gigabit-speed broadband – fast, reliable connections that are fit for the future – Ofcom has found.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/gigabit-broadband-reaches-more-than-half-of-northern-ireland-homes
Gigabit broadband reaches four in ten Scottish homes
- Media release
17 December 2020
Over one million homes in Scotland can now access gigabit-speed broadband – fast, reliable connections that are fit for the future – Ofcom has found.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/gigabit-broadband-reaches-four-in-ten-scottish-homes
Over a quarter of a million homes in Wales have access to full-fibre broadband
- Media release
17 December 2020
Over a quarter of a million homes in Wales can now access full-fibre broadband – fast, reliable connections that are fit for the future – Ofcom has found.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/over-quarter-of-million-homes-in-wales-can-access-full-fibre-broadband
Ofcom responds to Government announcement on online harms regulation
- Media release
15 December 2020
Our response to the Government's announcement that Ofcom will have the power to regulate online harms.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/ofcom-response-government-announcement-online-harms-regulation
Maggie Carver appointed Ofcom interim Chair from January
- Media release
15 December 2020
The Government has appointed Maggie Carver as Ofcom’s interim Chair from 1 January 2021, following the departure of our current Chairman Lord Burns at the end of this year.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/maggie-carver-appointed-ofcom-interim-chair
BT fined for breaking Ofcom rules in Northern Ireland tender
- Media release
11 December 2020
Ofcom has today fined BT £6.3m after its network division failed to give a rival company the same information as BT’s own bid team during the tender for a public sector telecoms contract in Northern Ireland in 2017/18.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/bt-fined-for-breaking-rules-in-northern-ireland-tender
Traditional UK broadcasting at risk without radical shakeup, Ofcom warns
- Media release
08 December 2020
Traditional UK broadcasting designed to serve the public is unlikely to survive in the online world, unless broadcasting laws and regulation are overhauled, and broadcasters accelerate their transformation for the digital age.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/traditional-uk-broadcasting-at-risk
Delivering postal users’ needs in a digital age
- Media release
26 November 2020
Ofcom is calling on Royal Mail to modernise its network and become more efficient, in order to sustain the universal service and keep pace with postal users’ changing needs.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/delivering-postal-users-needs-in-a-digital-age
Broadcasters must look beyond London and reach the whole UK
- Media release
25 November 2020
Ofcom is calling on the whole TV and radio industry to broaden the geographic and social make-up of its workforce.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/broadcasters-must-look-beyond-london
Ofcom appoints six new Content Board members
- Media release
24 November 2020
Ofcom has appointed six new members to its Content Board.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/six-new-content-board-members
Mobile firms to be banned from selling ‘locked’ handsets
- Media release
27 October 2020
Mobile phone companies will be banned from selling ‘locked’ handsets, under a range of new rules from Ofcom that will make switching even simpler.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/mobile-firms-banned-from-selling-locked-handsets
UK talks for longer during lockdown
- Media release
08 October 2020
Time spent on mobile calls surged dramatically this year, as people turned to their phones to keep in touch with loved ones and work from home.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/uk-talks-for-longer-during-lockdown
Best and worst telecoms customer service revealed
- Media release
21 August 2020
New research published by Ofcom today highlights which phone and broadband companies are setting the industry standard for good customer service.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/customer-service-revealed