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Best and worst telecoms customer service revealed
New research published by Ofcom today highlights which phone and broadband companies are setting the industry standard for good customer service.
Ofcom appoints two new members to the Advisory Committee for Scotland
Ofcom today announced the appointment of two new members of its Advisory Committee for Scotland.
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Best and worst telecoms customer service revealed
- Media release
21 August 2020
New research published by Ofcom today highlights which phone and broadband companies are setting the industry standard for good customer service.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/customer-service-revealed
Ofcom appoints two new members to the Advisory Committee for Scotland
- Media release
10 August 2020
Ofcom today announced the appointment of two new members of its Advisory Committee for Scotland.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/new-members-to-the-acs
Lockdown leads to surge in TV screen time and streaming
- Media release
05 August 2020
A surge in screen time during lockdown saw UK adults spend 40% of their waking day watching TV and online video services, Ofcom has found in its annual study of the nation’s media habits.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/lockdown-leads-to-surge-in-tv-screen-time-and-streaming
Lockdown leads to surge in TV screen time and streaming in Wales
- Media release
05 August 2020
A surge in screen time during lockdown saw people in Wales spend five and a half hours a day watching TV and online video services on the TV set, Ofcom has found in its annual study of the nation’s media habits.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/lockdown-leads-to-surge-in-tv-screen-time-and-streaming-in-wales
Lockdown leads to surge in TV screen time and streaming in Scotland
- Media release
05 August 2020
A surge in screen time during lockdown saw people in Scotland spend nearly six hours a day watching TV and online video services on the TV set, Ofcom has found in its annual study of the nation’s media habits.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/lockdown-leads-to-surge-in-tv-screen-time-and-streaming-in-scotland
Lockdown leads to surge in TV screen time and streaming in Northern Ireland
- Media release
05 August 2020
A surge in screen time during lockdown saw people in Scotland spend nearly six hours a day watching TV and online video services on the TV set, Ofcom has found in its annual study of the nation’s media habits.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/lockdown-leads-to-surge-in-tv-screen-time-and-streaming-in-northern-ireland
Ofcom confirms plans for spectrum auction early next year
- Media release
03 August 2020
Ofcom has today confirmed plans to auction important airwaves to help improve mobile broadband and support the rollout of 5G.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/plans-for-spectrum-auction
Broadband customers to save millions following Ofcom review
- Media release
28 July 2020
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/broadband-customers-to-save-millions
Ofcom awards three new community radio licences in Northampton
- Media release
22 July 2020
Ofcom has today announced the award of three new community radio licences to serve communities in Northampton.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/new-community-radio-licences-in-northampton
Royal Mail fined £1.5m for missing 2018/19 delivery target
- Media release
10 July 2020
Ofcom has today fined Royal Mail £1.5m for failing to meet its regulatory first-class delivery target in 2018/19.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/royal-mail-fined-for-missing-target
UK regulators join forces to ensure online services work well for consumers and businesses
- Media release
01 July 2020
The Competition and Markets Authority (CMA), Information Commissioner’s Office (ICO) and Ofcom have set up a new forum to help ensure online services work well for consumers and businesses in the UK.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/regulators-join-forces-to-ensure-online-services-work-for-consumers-and-businesses
UK’s internet use surges to record levels
- Media release
24 June 2020
UK adults are now spending more than a quarter of their waking day online – the highest on record – with services such as TikTok and Zoom seeing unprecedented growth, according to Ofcom’s latest study into the nation’s online lives.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/uk-internet-use-surges
Ofcom's General Counsel Polly Weitzman to move on
- Media release
01 June 2020
Ofcom has today announced that Polly Weitzman, Ofcom’s General Counsel, has decided to move on.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/polly-weitzman-to-move-on
New Board appointment for Channel 4
- Media release
29 May 2020
Ofcom has today announced the appointment of a new non-executive director to the Board of Channel 4.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/channel4-board-appointment
Ofcom appoints Alison Marsden as Director of Content Standards, Licensing and Enforcement
- Media release
18 May 2020
Ofcom has today announced that Alison Marsden has been appointed as Director of Content Standards, Licensing and Enforcement.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/ofcom-appoints-alison-marsden
Jonathan Oxley to step down
- Media release
13 May 2020
Ofcom has today announced that Jonathan Oxley, Group Director for Competition and Board member, has decided to step down.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/jonathan-oxley-to-step-down
Broadband networks stand firm during pandemic
- Media release
13 May 2020
Average UK broadband speeds largely held up during the Covid-19 lockdown – despite rising demand from home working, online lessons and TV streaming.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/broadband-networks-during-pandemic
Ofcom awards six new community radio licences (May 2020)
- Media release
12 May 2020
Ofcom has today announced the award of six new community radio licences in England and Scotland.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/six-new-community-radio-licences-may-2020
Reappointment of Mairi Kidd to MG ALBA board
- Media release
30 April 2020
Ofcom has today announced the reappointment of Mairi Kidd to the board of MG ALBA.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/mairi-kidd-mg-alba-board-reappointment
Kevin Bakhurst appointed to the Ofcom Board
- Media release
17 April 2020
Ofcom has appointed Kevin Bakhurst, Ofcom’s Content and Media Policy Group Director, to its Board.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/kevin-bakhurst-appointed-to-ofcom-board