Media releases
Latest news
End it with a text: easy mobile switching from Monday
Mobile customers can leave their network by sending a simple, free text message, under new Ofcom rules from Monday (1 July).
Ofcom confirms new rules for business networks
Ofcom has today confirmed final decisions on our reviews of the physical infrastructure market (access to Openreach’s ducts and poles); and connections that are used by business broadband networks.
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Ofcom confirms new rules for business networks
- Media release
28 June 2019
Ofcom has today confirmed final decisions on our reviews of the physical infrastructure market, and connections that are used by business broadband networks.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/ofcom-confirms-new-rules-for-business-networks
End it with a text: easy mobile switching from Monday
- Media release
28 June 2019
Mobile customers can leave their network by sending a simple, free text message, under new Ofcom rules from Monday (1 July).
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-switching
Broadband speeds boost for UK homes
- Media release
27 June 2019
UK households are benefiting from faster, more reliable internet as new Ofcom research reveals average broadband speeds have jumped nearly 20% in the last year.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-speeds-boost-for-uk-homes
Ofcom appoints new Chair and members to Advisory Committee for England
- Media release
25 June 2019
Ofcom today announced the appointment of three new members to its Advisory Committee for England, including a new Chair.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/new-chair-and-members-advisory-committee-for-england
Stamping out unfair practices in telecoms and TV
- Media release
17 June 2019
New guidelines for broadband, phone and pay-TV companies, published today, set out how Ofcom plans to stamp out unfair practices.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/stamping-out-unfair-practices-in-telecoms-and-tv
Rem Noormohamed appointed to Ofcom’s Advisory Committee for Wales
- Media release
10 June 2019
Ofcom today announced the appointment of Rem Noormohamed to the Advisory Committee for Wales.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/rem-noormohamed-appointed-advisory-committee-for-wales
Sharon White to step down as Ofcom Chief Executive
- Media release
06 June 2019
The Ofcom Board has today announced that Sharon White is to step down as Chief Executive.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/sharon-white-steps-down-as-ofcom-chief-executive
Countdown to the new broadband safety net
- Media release
06 June 2019
Everyone in the UK will have the legal right to request a decent and affordable broadband connection from March next year, Ofcom has confirmed.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/countdown-new-broadband-safety-net
Britain's biggest broadband and phone firms to put fairness first
- Media release
03 June 2019
The UK’s biggest broadband, phone and pay TV companies have committed to put fairness at the heart of their business, after signing up to Ofcom’s new Fairness for Customers commitments.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-and-phone-firms-put-fairness-first
People's online experiences revealed
- Media release
29 May 2019
Internet users in the UK are increasingly worried about being online, new research suggests, with around four in every five harbouring concerns.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/peoples-online-experiences-revealed
Further Ofcom rules to support fibre investment
- Media release
24 May 2019
Companies laying high-speed fibre cables for broadband and mobile networks will benefit from greater access to Openreach's telegraph poles and underground tunnels, under draft decisions announced today by Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/further-ofcom-rules-to-support-fibre-investment
Ofcom statement on care of programme participants
- Media release
15 May 2019
It’s vital that people taking part in reality and factual shows are properly looked after. We’re examining whether more can be done to safeguard the welfare of those people.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/ofcom-statement-on-care-of-programme-participants
Broadband, phone and pay TV firms must tell customers about their best deals
- Media release
15 May 2019
Broadband, phone and TV customers must be told when their contract is coming to an end, and shown the best deals available, under new rules announced today by Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/firms-must-tell-customers-about-best-deals
Marion Sinclair appointed to MG ALBA board
- Media release
09 May 2019
Ofcom has today announced the appointment of Marion Sinclair to the board of MG ALBA, the body responsible for ensuring that high-quality television programmes in Gaelic are made available to people in Scotland.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/marion-sinclair-appointed-to-mg-alba-board
Ofcom appoints two new members to the Advisory Committee for Scotland
- Media release
02 May 2019
Ofcom today announced the appointment of two new members of its Advisory Committee for Scotland.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/two-new-members-advisory-committee-for-scotland
Latest telecoms and pay-TV complaints revealed
- Media release
30 April 2019
Ofcom has today published the latest league tables on the complaints we receive about the UK's major home phone, broadband, mobile and pay TV firms.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/telecoms-pay-tv-complaints-q4-2018
Best and worst telecoms customer service revealed
- Media release
30 April 2019
Ofcom today reveals which broadband and phone companies get the best and worst satisfaction scores from their customers.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/best-and-worst-telecoms-customer-service-revealed
David Jones appointed as first Ofcom Board member for Wales
- Media release
09 April 2019
Welsh Ministers today appointed David Jones as the first Ofcom Board Member for Wales.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/david-jones-appointed-first-ofcom-board-member-for-wales
Money back for broadband and landline customers when things go wrong
- Media release
31 March 2019
Broadband and landline customers will get money back from their providers when things go wrong, without having to fight for it, from Monday 1 April.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/money-back-broadband-landline-customers
Ofcom appoints Carrie Matchett as Chair of Advisory Committee for Northern Ireland
- Media release
05 March 2019
Ofcom has today appointed Carrie Matchett as Chair of its Advisory Committee for Northern Ireland. The Committee advises Ofcom about the interests and opinions, in relation to communications matters, of people living in Northern Ireland.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/Appoint-carrie-matchett-chair-advisory-northern-ireland