Household consumers

• Your water bill

  • Tankered household waste
  • Charges for vacant properties
  • Unmetered charges
  • Metered charges
  • Assessed charges
  • Household charges: recent publications
  • Changes in household bills

• Paying your bill

  • If your water company hasn't billed you
  • Water Direct (DWP third party deduction scheme)
  • WaterSure (vulnerable groups scheme)
  • Billing agents
  • Payment options
  • If you do not pay your bill

• Extra care services

  • Help for customers needing special assistance
  • WaterSure (vulnerable groups scheme)
  • Charitable trusts and restart schemes

• Supply and standards

  • Getting a water or sewerage connection
  • Responsibility for water and sewerage pipes
  • Public and private sewers
  • Pipes on private land
  • Plumbing
  • Thames Tideway Tunnel
  • Water pressure
  • Leakage
  • Supply interruptions
  • Information from your company
  • Special assistance
  • Standards of service

• Water resale

  • Maximum resale price
  • Calculating water resale prices
  • What should I do if I think I am being charged too much?
  • Enforcing the maximum resale price

• Your water company

  • Water company contact details
  • Can I change my water company?
  • Water company profits and dividends
  • Information from your company

• Surface water drainage

  • Surface water drainage and highways drainage charges
  • Surface water drainage rebates

• Conserving water

  • Water saving tips
  • Help for you to save water
  • Your water supply and drought

• Metering

  • Why switch to a water meter?
  • Meter reading
  • Meter installation
  • What if a meter can't be installed?
  • Metered charges

• Useful contacts

• Complaints

  • Standards of service
  • Complaints that we handle
  • Closed cases
  • Unhappy with our service?
  • Who else handles complaints?