Get Safe Online

Advice on keeping your identity and computer safe online

Now in its ninth year, Get Safe Online will give you information about how to stop online crime, alongside important advice on how to stay safe on your computer, smartphone, tablet or games console.

Phishing is activity designed to trick you in to giving out your personal details. Fraudsters can then use this information to log in to your student finance account, steal information and possibly your money. Be aware that phishing scams are most common at the start of each term.

Here are our top tips to help you stay safe online:

  • Student Finance England (SFE) will never ask you to confirm your bank details or login information by email. Be suspicious of any urgent requests for personal or financial information.
  • ‘Dear Student’ – phishing emails are sent out in bulk by criminals to gain access to your personal details. These are unlikely to contain your first or last name, they often say ‘Dear Student’.
  • Check the quality of the email or text you receive – misspelling, poor punctuation and bad grammar are tell-tale signs of a phishing communication.

Always check you’re using a secure website when submitting sensitive information online and don’t post personal info on social media pages.

If you believe you’ve received a phishing email, let us know by emailing

To find out more about Get Safe Online Week, visit:

Tell us

If you believe you have received any communication that is suspicious, or are concerned about the safety of your account please get in touch with us by email at

If you have responded to a phishing email you should change your account password and forward the email to our security team at
Please note we cannot respond to all emails sent.