Phishing is a fraudulent activity designed to trick you in to giving out your login details. Fraudsters can then use this information to log in to your account and steal information

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Identifying a phishing email

  • Be suspicious of any requests for personal or financial information.  We will never ask you to confirm your bank details or login information by email.
  • 'Dear Student' - phishing emails are usually sent out in bulk and therefore are unlikely to contain your first name or surname
  • Check the quality of the communication.  Misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.
  • 'Failure to respond in 24 hours will result in your account being closed' these types of messages are designed to convey a sense of urgency to prompt a quick response.
  • You should also be aware of suspicious text messages asking you to click a link or confirm information about yourself. The text messages we send are to give information only.

Tell us

If you believe you have received any communication that is suspicious, or are concerned about the safety of your account please get in touch with us by email at

If you have responded to a phishing email you should change your account password and forward the email to our security team at
Please note we cannot respond to all emails sent.


  • SLC will never email you to confirm your login details or bank account details
  • Phishing emails are unlikely to contain your name
  • Spelling mistakes or poor grammar are signs of a phishing email

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