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General Practice (including Dental) Complaints Collection (KO41b)

Access the data - Data on written complaints in the NHS.

BAAS unique ref: R00024:
Frequency: annual

Background to the collection

The information obtained from the K041(b) collection monitors written general practice (including dental) complaints (by service area and type) received by the NHS each year. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice.

The data for dental complaints will be collected by the NHS Business Services Authority and passed to NHS Digital by a secure transfer.

The data for GP practices will be collected via the NHS England Primary Care Tool and passed to NHS Digital by a secure transfer.

Launch and submission dates

PeriodLaunchedSubmission deadline 
1 April 2017 - 31 March 201808 May 201808 June 2018Dental
1 April 2017 - 31 March 201808 May 201808 June 2018GP practices


icon KO41(b)_BSA dental returns guidance [1.71MB]
icon KO41(b)_GP returns guidance [959.3KB]

User documents

icon KO41b data items [21.0KB]
icon Dental KO41b letter March 2017 [223.95KB]
icon GP KO41b letter March 2017 [180.74KB]


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