2015 stakeholder surveys
Two independent surveys of higher education providers and other HEFCE stakeholders were carried out by Pye Tait Consulting during 2015. They explored perceptions of HEFCE’s role, policies, processes, communications, and relationships with its stakeholders.
Higher education institutions and further education colleges
Publicly funded higher education institutions, further education colleges and other HEFCE stakeholders were surveyed between March and May 2015.
The survey found that HEFCE is considered by its stakeholders to be highly respected, trusted and approachable. There is widespread and increased recognition of HEFCE’s role as a broker between Government and the higher education sector, and 94 per cent of respondents believe that HEFCE implements Government policy effectively.
We are considering the report’s recommendations carefully with a view to making further improvements to the way we work with our stakeholders.
Download the 2015 survey of higher education institutions and further education colleges
Alternative providers of higher education with course designation
HEFCE works with over 100 alternative providers of higher education that hold course designation for the purposes of student support. These providers were surveyed between October and December 2015.
The survey found that HEFCE is considered effective at responding and dealing with queries and problems, and the processes and systems used to apply for course designation were operating satisfactorily although areas for improvement were identified. The survey also showed positive feedback for recent changes HEFCE had implemented, such as greater engagement with providers through the Alternative Provider Engagement team.
We are working to implement further improvements in response to the survey findings and we will provide feedback to providers on our progress.