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Customer service

Customer service is important to BIG

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We share a set of customer service principles with the other Lottery distributors about the kind of service you can expect from us.

We have also developed a set of customer commitments that outlines how we plan to improve our service over the next few years.

We really value your feedback. If you have a comment about the services that BIG provides, we’d love to hear it. Email us at customer.services@biglotteryfund.org.uk