Cutting Red Tape

Twitter policy

We are using Twitter, a free messaging service offered by a third party, as one tool in its efforts to communicate clearly, quickly and in an engaging manner to businesses and people interested in our work. You can follow us @CutRedTapeUK

Twitter content delivered by us includes (but is not limited to):

  • topical questions related to our work intended to provoke discussion
  • interesting facts, quotes or observations related to our work
  • links to news releases, blog posts, videos, guidance and other approved, publicly available material related to our work
  • links to relevant information produced and published elsewhere (work of other Government Departments, other organisations, researchers, news organisations and others). This can include videos, blog posts, and retweets (RTs) from other Twitter users. (See below for our policy on RTs.), related to our work.

Retweets (RTs)

Tweets we repeat (RT) do not imply endorsement on the part of the Better Regulation Executive. We may retweet news, links and personal observations we believe are relevant to the work we do.

Twitter as a source of official policy

Tweets should not be considered as an authoritative source of new policy or guidance. Importantly, any decision to RT should not be taken as any endorsement of any position or argument.


Our decision to follow a particular Twitter user does not imply endorsement of any kind. We follow accounts on Twitter we believe are relevant to our work. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) who comment on regulation related issues.


We commit to updating and monitoring our Twitter account during regular weekday office hours: 0900 – 1730, GMT. However, like many Twitter users, we may monitor and respond at other times of the day. We accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We will read all @replies and Direct Messages sent to us, but it may not be possible to respond to every contact eg. due to high volumes of traffic. If an issue requires urgent attention, please contact us on

Complaints, Media Requests and Personal Issues

We encourage you to contact the Department for Business Innovation and Skills to make a media request or freedom of information (FOI) request.