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Accessible Information

About this information standard

This information standard directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss.

The standard applies to service providers across the NHS and adult social care system, and effective implementation will require such organisations to make changes to policy, procedure, human behaviour and, where applicable, electronic systems. Commissioners of NHS and publicly-funded adult social care must also have regard to this standard, in so much as they must ensure that contracts, frameworks and performance management arrangements with provider bodies enable and promote the standard's requirements.

Successful implementation will lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to those individuals who come within the standard's scope.

This information standard is published under section 250 of the Health and Social Care Act 2012. An Information Standards Notice (see below) provides an overview of scope and implementation timescales, and the Specification and Implementation Guidance Documents provide further detail for those who have to implement the information standard. In addition, NHS England has produced a summary of the clinical terminology codes used within the standard; a link to this document is provided below.


Release date03/07/2015
Release numberAmd 8/2013
Release titleInitial Standard
Key documents
Supporting documents
Further informationAccessible Information web pages
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