Dashboard Patent renewals (F12)

This dashboard shows information about how the Patent renewals (F12) service is currently performing.

Transactions per year

407k

Oct 2013 to Sep 2014

+1.78% July 2013 to June 2014

Cost per year

£1.2m

Oct 2013 to Sep 2014

+1.78% July 2013 to June 2014

Cost per transaction

£2.95

Oct 2013 to Sep 2014

0% July 2013 to June 2014

Users online right now

How many users are on any page within the service

1

user online now

Time Click to sort Number of unique visitors Click to sort
12:20pm 0
12:25pm 1
12:30pm 0
12:35pm 1
12:40pm 1
12:45pm 2
12:50pm 1
12:55pm 0
1:01pm 0
1:07pm 1
1:10pm 0
1:15pm 1
1:20pm 1
1:25pm 2
1:30pm 1
1:35pm 0
1:40pm 0
1:45pm 0
1:50pm 0
1:55pm 0
2:00pm 1
2:05pm 2
2:10pm 2
2:15pm 1
2:20pm 0
2:25pm 2
2:30pm 4
2:35pm 1
2:40pm 1
2:45pm 3
2:50pm 1
2:55pm 0
3:01pm 1
3:05pm 0
3:10pm 1
3:15pm 1
3:20pm 0
3:25pm 2
3:30pm 1
3:35pm 0
3:40pm 0
3:45pm 1
3:52pm 1
3:55pm 0
4:00pm 0
4:05pm 0
4:10pm 1
4:15pm 2
4:20pm 1
4:25pm 0
4:30pm 0
4:35pm 0
4:40pm 0
4:45pm 0
4:50pm 1
4:55pm 1
5:00pm 0
5:05pm 0
5:10pm 0
5:15pm 0
5:20pm 0
5:25pm 0
5:30pm 0
5:35pm 1
5:40pm 0
5:50pm 0
6:00pm 0
6:05pm 0
6:10pm 0
6:15pm 0
6:20pm 1
6:25pm 0
6:30pm 0
6:35pm 0
6:40pm 0
6:47pm 0
6:50pm 0
6:55pm 0
7:00pm 0
7:10pm 0
7:15pm 0
7:20pm 0
7:25pm 0
7:30pm 0
7:35pm 0
7:40pm 0
7:45pm 0
7:50pm 0
7:55pm 0
8:00pm 0
8:05pm 0
8:10pm 0
8:15pm 0
8:20pm 0
8:25pm 1
8:30pm 0
8:35pm 0
8:40pm 0
8:45pm 0
8:50pm 0
8:55pm 1
9:00pm 1
9:05pm 2
9:10pm 1
9:15pm 0
9:20pm 1
9:25pm 1
9:30pm 0
9:35pm 1
9:40pm 0
9:45pm 0
9:50pm 0
9:55pm 0
10:00pm 1
10:05pm 1
10:10pm 1
10:15pm 0
10:20pm 0
10:25pm 0
10:30pm 0
10:35pm 1
10:40pm 2
10:45pm 2
10:50pm 1
10:55pm 0
11:00pm 0
11:05pm 0
11:10pm 1
11:15pm 1
11:20pm 0
11:25pm 0
11:30pm 0
11:35pm 0
11:40pm 0
11:45pm 0
11:50pm 0
11:55pm 0
12:00am 0
12:11am 0
12:11am 0
12:15am 0
12:20am 0
12:25am 0
12:30am 1
12:35am 0
12:40am 0
12:45am 0
12:50am 1
12:55am 0
1:00am 0
1:05am 0
1:10am 0
1:15am 0
1:20am 0
1:27am 0
1:30am 0
1:35am 0
1:40am 0
1:45am 1
1:50am 0
1:55am 0
2:00am 0
2:05am 0
2:15am 0
2:20am 0
2:25am 0
2:30am 1
2:35am 1
2:40am 0
2:45am 0
2:50am 0
2:55am 0
3:00am 0
3:05am 0
3:10am 0
3:15am 1
3:20am 1
3:25am 0
3:30am 0
3:35am 0
3:40am 0
3:45am 0
3:50am 0
3:55am 0
4:01am 0
4:05am 0
4:10am 2
4:15am 1
4:20am 0
4:25am 0
4:30am 0
4:35am 1
4:40am 0
4:45am 1
4:50am 0
4:55am 0
5:00am 1
5:05am 0
5:10am 0
5:15am 0
5:20am 0
5:25am 0
5:30am 0
5:35am 0
5:40am 0
5:45am 0
5:50am 0
5:55am 0
6:00am 0
6:05am 0
6:10am 0
6:15am 0
6:20am 0
6:25am 0
6:30am 0
6:35am 0
6:40am 0
6:45am 0
6:55am 0
6:55am 0
7:00am 2
7:05am 1
7:10am 0
7:15am 0
7:20am 0
7:25am 0
7:30am 0
7:35am 1
7:40am 0
7:45am 1
7:50am 0
7:55am 0
8:00am 0
8:05am 0
8:10am 0
8:15am 0
8:20am 0
8:25am 0
8:30am 0
8:35am 0
8:40am 2
8:45am 3
8:50am 0
8:55am 0
9:00am 0
9:05am 0
9:10am 1
9:15am 1
9:20am 1
9:30am 2
9:35am 2
9:40am 3
9:45am 0
9:50am 1
9:55am 0
10:00am 0
10:05am 1
10:10am 2
10:15am 3
10:20am 1
10:25am 1
10:30am 1
10:35am 1
10:40am 0
10:45am 0
10:50am 2
10:55am 1
11:00am 1
11:05am 1
11:10am 0
11:15am 1
11:20am 1
11:25am 0
11:30am 3
11:35am 1
11:40am 0
11:45am 0
11:50am 2
11:55am 2
12:00pm 2
12:05pm 1
12:10pm 5
12:15pm 0
12:20pm 1
12:25pm 1
12:30pm 0
12:35pm 3
12:40pm 3
12:45pm 1
12:50pm 1
12:55pm 1
1:00pm 0
1:05pm 0
1:10pm 0
1:15pm 1

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Online Click to sort Bulk software Click to sort Paper Click to sort
1 to 31 December 2014 1,925 35,705 2,369
1 to 31 January 2015 1,794 28,989 1,924
1 to 28 February 2015 1,899 21,460 2,087
1 to 31 March 2015 2,127 38,363 2,687
1 to 30 April 2015 2,235 30,772 2,164
1 to 31 May 2015 2,022 26,202 2,072
1 to 30 June 2015 2,342 27,642 2,096
1 to 31 July 2015 2,475 36,060 2,235
1 to 31 August 2015 1,938 18,523 1,685
1 to 30 September 2015 2,380 35,999 2,268
1 to 31 October 2015 2,629 32,064 1,793
1 to 30 November 2015 2,309 29,306 1,696

Digital take-up

What percentage of transactions were completed using the online service

November 201594.9%
Date Click to sort Digital take-up Click to sort
1 to 31 December 2014 94.1%
1 to 31 January 2015 94.1%
1 to 28 February 2015 91.8%
1 to 31 March 2015 93.8%
1 to 30 April 2015 93.8%
1 to 31 May 2015 93.2%
1 to 30 June 2015 93.5%
1 to 31 July 2015 94.5%
1 to 31 August 2015 92.4%
1 to 30 September 2015 94.4%
1 to 31 October 2015 95.1%
1 to 30 November 2015 94.9%

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

21 to 27 Dec 201590.3%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
28 April 2014 92.9% 0 0 0 2 5
5 May 2014 95% 0 0 1 2 17
12 May 2014 92% 0 0 1 6 18
19 May 2014 95.6% 0 0 0 7 33
26 May 2014 95.7% 0 0 0 8 38
2 June 2014 94.4% 0 1 0 8 40
9 June 2014 89.5% 0 2 0 2 15
16 June 2014 94.8% 0 1 0 2 21
23 June 2014 92% 0 0 0 17 36
30 June 2014 94.8% 0 0 0 9 34
7 July 2014 93.1% 1 0 0 7 32
14 July 2014 95.8% 0 0 0 8 40
21 July 2014 94.8% 0 0 0 11 42
28 July 2014 93.4% 0 0 1 12 40
4 August 2014 94.1% 0 1 0 9 41
11 August 2014 93.9% 0 0 0 11 34
18 August 2014 97.2% 0 0 0 6 47
25 August 2014 95.9% 1 0 0 7 59
1 September 2014 91.5% 2 0 0 14 49
8 September 2014 91.7% 0 0 2 11 32
15 September 2014 90% 3 0 2 6 44
22 September 2014 92.9% 1 0 1 15 57
29 September 2014 92.4% 1 0 1 22 68
6 October 2014 88.3% 3 2 0 13 48
13 October 2014 89.5% 1 2 1 11 40
20 October 2014 92.2% 0 1 1 21 60
27 October 2014 92.2% 2 0 1 17 66
3 November 2014 90.9% 1 0 1 18 46
10 November 2014 97.1% 0 0 0 6 46
17 November 2014 89.8% 0 0 5 15 41
24 November 2014 94% 1 0 2 17 85
1 December 2014 94.6% 0 0 2 13 63
8 December 2014 90.6% 3 1 1 7 52
15 December 2014 94.8% 0 0 3 8 56
22 December 2014 90% 0 0 4 12 34
29 December 2014 92.6% 1 0 3 5 42
5 January 2015 94.4% 0 0 1 12 49
12 January 2015 92.3% 0 2 1 15 57
19 January 2015 90.2% 2 0 3 12 49
26 January 2015 94.5% 0 0 4 10 68
2 February 2015 94% 0 1 0 9 40
9 February 2015 93.6% 0 0 4 9 53
16 February 2015 88.2% 5 0 1 11 53
23 February 2015 91.6% 3 0 1 18 73
2 March 2015 92% 2 0 1 14 58
9 March 2015 92.4% 1 0 1 12 45
16 March 2015 94% 0 0 2 10 46
23 March 2015 93.5% 0 1 3 14 70
30 March 2015 93.3% 1 0 3 8 55
6 April 2015 93.4% 0 0 0 15 42
13 April 2015 92.8% 0 0 2 17 54
20 April 2015 89.4% 3 0 6 12 64
27 April 2015 91.3% 5 0 2 12 84
4 May 2015 89.9% 0 2 1 25 54
11 May 2015 92.8% 1 0 0 13 45
18 May 2015 90.7% 1 1 4 16 61
25 May 2015 89.2% 2 2 5 16 68
1 June 2015 93.3% 0 0 2 16 57
8 June 2015 94.7% 0 1 1 7 48
15 June 2015 93.1% 1 1 0 10 50
22 June 2015 94.2% 1 1 0 14 74
29 June 2015 92.8% 2 2 2 15 94
6 July 2015 94.3% 2 0 0 6 53
13 July 2015 93.5% 1 1 1 12 66
20 July 2015 94.9% 0 1 1 13 73
27 July 2015 94.8% 0 1 4 8 78
3 August 2015 94.9% 1 0 0 8 50
10 August 2015 90.2% 2 0 0 16 43
17 August 2015 89.2% 2 0 2 10 37
24 August 2015 95% 0 1 0 11 58
31 August 2015 91.4% 2 0 2 9 48
7 September 2015 93% 2 0 0 12 57
14 September 2015 94% 1 0 1 9 51
21 September 2015 96.5% 0 0 0 5 31
28 September 2015 95.6% 1 0 0 12 77
5 October 2015 92.4% 1 1 0 19 64
12 October 2015 96.1% 0 1 1 6 62
19 October 2015 95.3% 0 0 0 18 77
26 October 2015 94.9% 0 0 2 17 83
2 November 2015 93.6% 1 0 0 16 61
9 November 2015 96.1% 0 0 0 8 43
16 November 2015 91.8% 1 0 0 20 52
23 November 2015 90.5% 1 0 4 25 67
30 November 2015 94% 1 1 1 12 72
7 December 2015 93.4% 0 0 0 16 45
14 December 2015 92.5% 0 2 1 10 47
21 December 2015 90.3% 2 1 4 7 53

Completion rate

What percentage of users completed the transaction

November 201583.1%
Date Click to sort Digital take-up Click to sort
1 to 31 December 2014 86.2%
1 to 31 January 2015 84.6%
1 to 28 February 2015 83.3%
1 to 31 March 2015 84.1%
1 to 30 April 2015 84.5%
1 to 31 May 2015 81.3%
1 to 30 June 2015 83.6%
1 to 31 July 2015 84.5%
1 to 31 August 2015 83.6%
1 to 30 September 2015 84.3%
1 to 31 October 2015 84.4%
1 to 30 November 2015 83.1%

Service availability

30 days

Page load time

30 Dec 20150.54s

Uptime

30 Dec 2015100%

Date Click to sort Page load time Click to sort Uptime Click to sort
1 December 2015 578ms 100%
2 December 2015 652ms 100%
3 December 2015 611ms 100%
4 December 2015 583ms 100%
5 December 2015 669ms 99.3%
6 December 2015 629ms 100%
7 December 2015 611ms 100%
8 December 2015 608ms 100%
9 December 2015 648ms 100%
10 December 2015 655ms 100%
11 December 2015 619ms 100%
12 December 2015 597ms 100%
13 December 2015 613ms 100%
14 December 2015 632ms 100%
15 December 2015 752ms 99%
16 December 2015 737ms 100%
17 December 2015 702ms 100%
18 December 2015 640ms 100%
19 December 2015 608ms 99.7%
20 December 2015 622ms 100%
21 December 2015 681ms 100%
22 December 2015 624ms 100%
23 December 2015 632ms 100%
24 December 2015 711ms 100%
25 December 2015 621ms 100%
26 December 2015 631ms 100%
27 December 2015 634ms 100%
28 December 2015 601ms 100%
29 December 2015 537ms 100%
30 December 2015 543ms 100%

24 hours

Page load time

12:00pm, 31 Dec 20150.51s

Uptime

12:00pm, 31 Dec 2015100%

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00pm 480ms 100%
2:00pm 729ms 100%
3:00pm 553ms 100%
4:00pm 507ms 100%
5:00pm 531ms 100%
6:00pm 486ms 100%
7:00pm 643ms 100%
8:00pm 546ms 100%
9:00pm 524ms 100%
10:00pm 492ms 100%
11:00pm 479ms 100%
12:00am 627ms 100%
1:00am 527ms 100%
2:00am 636ms 100%
3:00am 546ms 100%
4:00am 514ms 100%
5:00am 555ms 100%
6:00am 516ms 100%
7:00am 953ms 100%
8:00am 650ms 100%
9:00am 497ms 100%
10:00am 568ms 100%
11:00am 544ms 100%
12:00pm 505ms 100%

Data for renewals of patent intellectual property rights.

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