Dashboard Document legalisation: payments for drop-off service

This dashboard shows information about how the Document legalisation: payments for drop-off service service is currently performing.

Number of completed transactions

19 to 25 Oct 20151
Date of Payment Click to sort Number of payments Click to sort
29 December 2014 to 4 January 2015 146
5 to 11 January 2015 386
12 to 18 January 2015 458
19 to 25 January 2015 465
26 January to 1 February 2015 421
2 to 8 February 2015 444
9 to 15 February 2015 454
16 to 22 February 2015 413
23 February to 1 March 2015 477
2 to 8 March 2015 428
9 to 15 March 2015 456
16 to 22 March 2015 473
23 to 29 March 2015 475
30 March to 5 April 2015 384
6 to 12 April 2015 346
13 to 19 April 2015 466
20 to 26 April 2015 486
27 April to 3 May 2015 449
4 to 10 May 2015 372
11 to 17 May 2015 474
18 to 24 May 2015 493
25 to 31 May 2015 382
1 to 7 June 2015 468
8 to 14 June 2015 474
15 to 21 June 2015 478
22 to 28 June 2015 458
29 June to 5 July 2015 465
6 to 12 July 2015
13 to 19 July 2015
20 to 26 July 2015
27 July to 2 August 2015
3 to 9 August 2015
10 to 16 August 2015
17 to 23 August 2015 444
24 to 30 August 2015 428
31 August to 6 September 2015 398
7 to 13 September 2015
14 to 20 September 2015 199
21 to 27 September 2015
28 September to 4 October 2015
5 to 11 October 2015
12 to 18 October 2015
19 to 25 October 2015 1
26 October to 1 November 2015
2 to 8 November 2015
9 to 15 November 2015
16 to 22 November 2015
23 to 29 November 2015
30 November to 6 December 2015
7 to 13 December 2015
14 to 20 December 2015
21 to 27 December 2015

Completion rate

What percentage of users completed the transaction

14 to 20 Sep 201584.3%
Date Click to sort Completion percentage Click to sort
25 November to 1 December 2013 84.5%
2 to 8 December 2013 87.9%
9 to 15 December 2013 89.8%
16 to 22 December 2013 85.1%
23 to 29 December 2013 91%
30 December 2013 to 5 January 2014 81.2%
6 to 12 January 2014 88.3%
13 to 19 January 2014 87%
20 to 26 January 2014 86.9%
27 January to 2 February 2014 84.6%
3 to 9 February 2014 87.6%
10 to 16 February 2014 86.2%
17 to 23 February 2014 83.7%
24 February to 2 March 2014 82.3%
3 to 9 March 2014 87.9%
10 to 16 March 2014 87.6%
17 to 23 March 2014 85.6%
24 to 30 March 2014 87.1%
31 March to 6 April 2014 83.4%
7 to 13 April 2014 86.7%
14 to 20 April 2014 85.6%
21 to 27 April 2014 84.8%
28 April to 4 May 2014 88%
5 to 11 May 2014 91.5%
12 to 18 May 2014 85.8%
19 to 25 May 2014 85.9%
26 May to 1 June 2014 86.9%
2 to 8 June 2014 86.9%
9 to 15 June 2014 85.8%
16 to 22 June 2014 86.3%
23 to 29 June 2014 88.1%
30 June to 6 July 2014 88%
7 to 13 July 2014 87.2%
14 to 20 July 2014 89.2%
21 to 27 July 2014 87.5%
28 July to 3 August 2014 88.5%
4 to 10 August 2014 88.5%
11 to 17 August 2014 88.9%
18 to 24 August 2014 89.7%
25 to 31 August 2014 86.5%
1 to 7 September 2014 88.5%
8 to 14 September 2014 90.4%
15 to 21 September 2014 87.7%
22 to 28 September 2014 87%
29 September to 5 October 2014 92.3%
6 to 12 October 2014 84.9%
13 to 19 October 2014 89.2%
20 to 26 October 2014 89.2%
27 October to 2 November 2014 89.3%
3 to 9 November 2014 85.3%
10 to 16 November 2014 86.2%
17 to 23 November 2014 89.1%
24 to 30 November 2014 89.3%
1 to 7 December 2014 88.9%
8 to 14 December 2014 91.6%
15 to 21 December 2014 88%
22 to 28 December 2014 79.7%
29 December 2014 to 4 January 2015 89.6%
5 to 11 January 2015 83.9%
12 to 18 January 2015 87.6%
19 to 25 January 2015 85.8%
26 January to 1 February 2015 84.7%
2 to 8 February 2015 88.3%
9 to 15 February 2015 89%
16 to 22 February 2015 86.9%
23 February to 1 March 2015 88.3%
2 to 8 March 2015 82.3%
9 to 15 March 2015 87%
16 to 22 March 2015 85.5%
23 to 29 March 2015 85.9%
30 March to 5 April 2015 82.1%
6 to 12 April 2015 87.2%
13 to 19 April 2015 86.1%
20 to 26 April 2015 86%
27 April to 3 May 2015 86.3%
4 to 10 May 2015 84.9%
11 to 17 May 2015 85.4%
18 to 24 May 2015 87.9%
25 to 31 May 2015 82.9%
1 to 7 June 2015 85.1%
8 to 14 June 2015 90.8%
15 to 21 June 2015 87.9%
22 to 28 June 2015 85.6%
29 June to 5 July 2015 86.9%
17 to 23 August 2015 86.4%
24 to 30 August 2015 86.5%
31 August to 6 September 2015 88.1%
14 to 20 September 2015 84.3%
19 to 25 October 2015

Number of users by service stage

How many users completed each stage of the transaction

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

21 to 27 Dec 201587.5%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
9 June 2014 84.4% 0 0 1 8 7
16 June 2014 82.5% 1 0 2 6 11
23 June 2014 81.3% 0 0 3 6 7
30 June 2014 87.5% 0 0 1 6 9
7 July 2014 86.8% 0 1 0 7 11
14 July 2014 86.7% 0 0 1 6 8
21 July 2014 70.5% 1 1 1 4 4
28 July 2014 82.8% 0 0 2 7 7
4 August 2014 78.6% 0 2 1 4 7
11 August 2014 83.8% 0 1 0 8 8
18 August 2014 83.3% 0 1 1 7 9
25 August 2014 71.3% 3 0 3 5 9
1 September 2014 81.3% 0 0 1 4 3
8 September 2014 82.7% 0 0 1 7 5
15 September 2014 87.5% 0 1 0 4 9
22 September 2014 80.8% 0 0 4 2 7
29 September 2014 90% 0 0 1 4 10
6 October 2014 84.2% 1 0 2 4 12
13 October 2014 91.2% 0 0 1 4 12
20 October 2014 94.1% 0 0 0 4 13
27 October 2014 90.3% 0 0 2 3 13
3 November 2014 80.9% 0 0 2 9 6
10 November 2014 74% 1 1 5 9 9
17 November 2014 90.9% 0 0 0 4 7
24 November 2014 82.1% 0 1 1 10 9
1 December 2014 86.7% 0 0 1 6 8
8 December 2014 88.9% 0 0 1 10 16
15 December 2014 81.5% 0 0 4 15 12
22 December 2014 83.3% 0 0 0 4 2
29 December 2014 75% 0 0 2 0 2
5 January 2015 83.9% 0 0 2 5 7
12 January 2015 94.4% 0 0 0 4 14
19 January 2015 85.7% 1 0 1 2 10
26 January 2015 88.2% 0 0 3 3 13
2 February 2015 81.3% 1 1 2 7 13
9 February 2015 84.2% 1 1 3 6 19
16 February 2015 89.6% 0 0 2 6 16
23 February 2015 90% 0 0 0 8 12
2 March 2015 82.4% 2 1 0 8 16
9 March 2015 82.7% 1 0 2 10 13
16 March 2015 80.3% 1 0 2 7 9
23 March 2015 81.7% 1 0 3 12 14
30 March 2015 88.6% 0 0 1 8 13
6 April 2015 83.8% 0 2 1 3 11
13 April 2015 87.5% 0 0 0 12 12
20 April 2015 88% 0 1 1 6 15
27 April 2015 88.3% 0 0 0 7 8
4 May 2015 85.7% 1 0 0 4 9
11 May 2015 89.8% 0 0 0 9 13
18 May 2015 85.4% 0 1 2 7 14
25 May 2015 94.6% 0 0 0 3 11
1 June 2015 88.2% 0 0 0 8 9
8 June 2015 90.3% 0 1 0 4 13
15 June 2015 87.5% 0 0 1 9 12
22 June 2015 86.5% 0 0 1 11 12
29 June 2015 75% 0 3 1 5 7
6 July 2015 92% 0 0 0 7 15
13 July 2015 88.6% 1 0 0 6 15
20 July 2015 90% 0 0 2 6 17
27 July 2015 75% 1 0 1 7 4
3 August 2015 85.5% 0 0 2 7 10
10 August 2015 80.4% 1 0 1 5 7
17 August 2015 90.3% 1 0 1 1 15
24 August 2015 85.4% 0 0 2 3 7
31 August 2015 75% 2 1 1 6 9
7 September 2015 89.5% 1 0 0 4 14
14 September 2015 87.5% 1 0 0 11 18
21 September 2015 89.7% 0 0 0 7 10
28 September 2015 87.5% 0 1 0 5 10
5 October 2015 85% 1 0 0 5 9
12 October 2015 75% 1 0 4 5 7
19 October 2015 89.3% 1 0 1 3 16
26 October 2015 77.4% 1 0 4 7 9
2 November 2015 86.5% 0 1 2 6 15
9 November 2015 90.6% 0 0 0 9 15
16 November 2015 89.1% 0 0 0 7 9
23 November 2015 84.2% 0 0 1 10 8
30 November 2015 92.5% 0 0 1 4 15
7 December 2015 88.8% 0 0 2 9 18
14 December 2015 85.7% 0 2 2 6 18
21 December 2015 87.5% 0 0 0 3 3

Service availability

30 days

Page load time

30 Dec 20150.58s

Uptime

30 Dec 2015100%

Date Click to sort Page load time Click to sort Uptime Click to sort
1 December 2015 522ms 100%
2 December 2015 536ms 100%
3 December 2015 487ms 100%
4 December 2015 561ms 100%
5 December 2015 514ms 100%
6 December 2015 498ms 100%
7 December 2015 493ms 100%
8 December 2015 528ms 100%
9 December 2015 498ms 100%
10 December 2015 519ms 100%
11 December 2015 521ms 100%
12 December 2015 517ms 100%
13 December 2015 556ms 100%
14 December 2015 566ms 100%
15 December 2015 565ms 100%
16 December 2015 701ms 99.7%
17 December 2015 587ms 100%
18 December 2015 525ms 100%
19 December 2015 527ms 100%
20 December 2015 526ms 100%
21 December 2015 566ms 100%
22 December 2015 522ms 100%
23 December 2015 533ms 100%
24 December 2015 528ms 100%
25 December 2015 548ms 100%
26 December 2015 582ms 100%
27 December 2015 651ms 100%
28 December 2015 581ms 100%
29 December 2015 608ms 100%
30 December 2015 579ms 100%

24 hours

Page load time

12:00pm, 31 Dec 20150.51s

Uptime

12:00pm, 31 Dec 2015100%

Time Click to sort Page load time Click to sort Uptime Click to sort
1:00pm 572ms 100%
2:00pm 535ms 100%
3:00pm 611ms 100%
4:00pm 591ms 100%
5:00pm 477ms 100%
6:00pm 1,020ms 100%
7:00pm 516ms 100%
8:00pm 450ms 100%
9:00pm 493ms 100%
10:00pm 492ms 100%
11:00pm 579ms 100%
12:00am 524ms 100%
1:00am 608ms 100%
2:00am 494ms 100%
3:00am 494ms 100%
4:00am 671ms 100%
5:00am 797ms 100%
6:00am 633ms 100%
7:00am 534ms 100%
8:00am 602ms 100%
9:00am 639ms 100%
10:00am 538ms 100%
11:00am 489ms 100%
12:00pm 510ms 100%

The UK government can confirm that a UK public official’s signature, seal or stamp on the document is genuine. This is known as 'legalisation'.

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