Dashboard Civil claims: evicting a tenant using accelerated possession

This dashboard shows information about how the Civil claims: evicting a tenant using accelerated possession service is currently performing.

Cost per transaction

Average end-to-end cost of a claim

£306

Apr 2012 to Mar 2013

Users online right now

How many users are on the GOV.UK start page for the service

1

user online now

Time Click to sort Number of unique visitors Click to sort
12:00pm 2
12:05pm 1
12:10pm 0
12:15pm 0
12:20pm 0
12:25pm 0
12:30pm 2
12:35pm 0
12:40pm 1
12:45pm 0
12:50pm 1
12:55pm 3
1:00pm 1
1:05pm 2
1:10pm 1
1:15pm 2
1:20pm 1
1:25pm 0
1:30pm 0
1:35pm 1
1:40pm 2
1:45pm 0
1:50pm 0
1:55pm 2
2:00pm 1
2:05pm 0
2:10pm 0
2:15pm 0
2:20pm 0
2:25pm 2
2:30pm 3
2:35pm 3
2:40pm 3
2:45pm 2
2:50pm 2
2:55pm 0
3:00pm 1
3:05pm 1
3:10pm 0
3:15pm 0
3:20pm 1
3:25pm 1
3:30pm 1
3:35pm 0
3:40pm 0
3:45pm 2
3:50pm 2
3:55pm 1
4:00pm 0
4:05pm 0
4:10pm 2
4:15pm 2
4:20pm 0
4:25pm 0
4:30pm 0
4:35pm 0
4:40pm 0
4:45pm 1
4:50pm 2
4:55pm 2
5:00pm 1
5:05pm 2
5:10pm 2
5:15pm 1
5:20pm 0
5:25pm 2
5:30pm 0
5:35pm 2
5:40pm 1
5:50pm 0
6:00pm 0
6:05pm 0
6:10pm 0
6:15pm 0
6:20pm 1
6:25pm 1
6:30pm 2
6:35pm 2
6:40pm 0
6:45pm 0
6:50pm 0
6:55pm 0
7:00pm 0
7:10pm 0
7:15pm 0
7:20pm 0
7:25pm 0
7:30pm 1
7:35pm 0
7:40pm 0
7:45pm 0
7:50pm 0
7:55pm 0
8:00pm 2
8:05pm 2
8:10pm 3
8:15pm 2
8:20pm 0
8:25pm 0
8:30pm 0
8:35pm 0
8:40pm 1
8:45pm 1
8:50pm 1
8:55pm 0
9:00pm 0
9:05pm 0
9:10pm 0
9:15pm 0
9:20pm 0
9:25pm 0
9:30pm 0
9:35pm 0
9:40pm 0
9:45pm 1
9:50pm 1
9:55pm 0
10:00pm 0
10:05pm 0
10:10pm 0
10:15pm 0
10:20pm 0
10:25pm 0
10:30pm 0
10:35pm 1
10:40pm 0
10:45pm 0
10:50pm 0
10:55pm 1
11:00pm 0
11:05pm 0
11:10pm 1
11:15pm 0
11:20pm 0
11:25pm 0
11:30pm 0
11:35pm 0
11:40pm 0
11:45pm 0
11:50pm 0
11:55pm 0
12:00am 0
12:11am 0
12:11am 0
12:15am 1
12:20am 1
12:25am 0
12:30am 0
12:35am 0
12:40am 0
12:45am 0
12:50am 0
12:55am 0
1:00am 0
1:05am 0
1:10am 0
1:15am 0
1:20am 0
1:25am 0
1:30am 0
1:35am 0
1:40am 0
1:45am 0
1:50am 0
1:55am 0
2:00am 0
2:05am 0
2:15am 0
2:20am 1
2:25am 0
2:30am 0
2:35am 1
2:40am 1
2:45am 0
2:50am 0
2:55am 0
3:00am 0
3:05am 0
3:10am 0
3:15am 0
3:20am 0
3:25am 0
3:30am 0
3:35am 0
3:40am 0
3:45am 0
3:50am 0
3:55am 0
4:00am 0
4:05am 0
4:10am 0
4:15am 0
4:20am 0
4:25am 0
4:30am 0
4:35am 0
4:40am 0
4:45am 0
4:50am 0
4:55am 0
5:00am 0
5:05am 0
5:10am 0
5:15am 0
5:20am 0
5:25am 0
5:30am 0
5:35am 0
5:40am 0
5:45am 0
5:50am 0
5:55am 0
6:00am 0
6:05am 0
6:10am 0
6:15am 0
6:20am 0
6:25am 0
6:30am 0
6:35am 0
6:40am 0
6:45am 0
6:50am 0
6:55am 0
7:00am 0
7:05am 0
7:10am 0
7:15am 0
7:20am 0
7:25am 0
7:30am 1
7:35am 0
7:40am 0
7:45am 0
7:50am 1
7:55am 0
8:00am 0
8:05am 0
8:10am 0
8:15am 0
8:20am 0
8:25am 0
8:30am 0
8:35am 0
8:40am 0
8:45am 0
8:50am 0
8:55am 0
9:00am 0
9:05am 0
9:10am 0
9:15am 0
9:20am 0
9:30am 0
9:35am 0
9:40am 0
9:45am 0
9:50am 0
9:55am 0
10:00am 0
10:05am 0
10:10am 0
10:15am 0
10:20am 0
10:25am 1
10:30am 0
10:35am 0
10:40am 0
10:45am 2
10:50am 1
10:55am 0
11:00am 0
11:05am 2
11:10am 1
11:15am 0
11:20am 1
11:25am 2
11:30am 1
11:35am 0
11:40am 2
11:45am 0
11:50am 3
11:55am 2
12:00pm 0
12:05pm 2
12:10pm 0
12:15pm 0
12:20pm 0
12:25pm 0
12:30pm 0
12:35pm 1
12:40pm 3
12:45pm 1
12:50pm 1
12:55pm 1

Number of transactions by channel

Which channels were used to complete the transactions

Date Click to sort Digital Click to sort Paper form Click to sort
December 2014 401 1,917
January 2015 712 2,224
February 2015 781 2,093
March 2015 818 2,197
April 2015 892 1,925
May 2015 901 2,011
June 2015 1,056 2,257
July 2015 1,079 2,189
August 2015 920 1,736
September 2015 1,183 1,926
October 2015 1,102 1,817
November 2015 1,065 912

Digital take-up

What percentage of transactions were completed using the online service

1 to 30 Nov 201553.9%
Date Click to sort Completion percentage Click to sort
1 to 31 January 2014
1 to 28 February 2014
1 to 31 March 2014
1 to 30 April 2014
1 to 31 May 2014 1.6%
1 to 30 June 2014 4.7%
1 to 31 July 2014 6.5%
1 to 31 August 2014 9%
1 to 30 September 2014 12.7%
1 to 31 October 2014 14.9%
1 to 30 November 2014 17.5%
1 to 31 December 2014 17.3%
1 to 31 January 2015 19.5%
1 to 28 February 2015 27.2%
1 to 31 March 2015 27.1%
1 to 30 April 2015 31.7%
1 to 31 May 2015 30.9%
1 to 30 June 2015 31.9%
1 to 31 July 2015 33%
1 to 30 September 2015 38.1%
1 to 31 October 2015 37.8%
1 to 30 November 2015 53.9%

User satisfaction

Average of scores rating satisfaction from 100% (very satisfied) to 0% (very dissatisfied)

21 to 27 Dec 2015100%

Date Click to sort User satisfaction Click to sort Very dissatisfied Click to sort Dissatisfied Click to sort Neither satisfied or dissatisfied Click to sort Satisfied Click to sort Very satisfied Click to sort
26 May 2014 100% 0 0 0 0 1
2 June 2014 0 0 0 0 0
9 June 2014 0 0 0 0 0
16 June 2014 50% 1 0 0 0 1
23 June 2014 0 0 0 0 0
30 June 2014 12.5% 1 1 0 0 0
7 July 2014 75% 0 1 0 0 2
14 July 2014 50% 0 0 1 0 0
21 July 2014 75% 0 0 0 1 0
28 July 2014 25% 0 1 0 0 0
4 August 2014 0 0 0 0 0
11 August 2014 0 0 0 0 0
18 August 2014 100% 0 0 0 0 1
25 August 2014 25% 1 0 1 0 0
1 September 2014 91.7% 0 0 0 1 2
8 September 2014 0 0 0 0 0
15 September 2014 0 0 0 0 0
22 September 2014 0% 1 0 0 0 0
29 September 2014 0 0 0 0 0
6 October 2014 87.5% 0 0 0 1 1
13 October 2014 100% 0 0 0 0 1
20 October 2014 0% 1 0 0 0 0
27 October 2014 75% 0 0 0 1 0
3 November 2014 75% 0 0 0 2 0
10 November 2014 37.5% 1 0 0 1 0
17 November 2014 75% 0 0 0 1 0
24 November 2014 62.5% 0 1 0 0 1
1 December 2014 100% 0 0 0 0 1
8 December 2014 50% 0 0 1 0 0
15 December 2014 100% 0 0 0 0 2
22 December 2014 0 0 0 0 0
29 December 2014 33.3% 2 0 0 0 1
5 January 2015 75% 0 0 0 1 0
12 January 2015 91.7% 0 0 0 1 2
19 January 2015 75% 0 0 0 2 0
26 January 2015 62.5% 0 1 0 0 1
2 February 2015 87.5% 0 0 0 2 2
9 February 2015 0 0 0 0 0
16 February 2015 0% 1 0 0 0 0
23 February 2015 87.5% 0 0 0 2 2
2 March 2015 87.5% 0 0 0 1 1
9 March 2015 50% 0 0 1 0 0
16 March 2015 87.5% 0 0 0 1 1
23 March 2015 100% 0 0 0 0 1
30 March 2015 87.5% 0 0 0 1 1
6 April 2015 91.7% 0 0 0 1 2
13 April 2015 85% 0 0 0 3 2
20 April 2015 50% 0 1 1 1 0
27 April 2015 87.5% 0 0 0 1 1
4 May 2015 100% 0 0 0 0 1
11 May 2015 87.5% 0 0 0 1 1
18 May 2015 100% 0 0 0 0 4
25 May 2015 75% 0 0 0 1 0
1 June 2015 25% 0 1 0 0 0
8 June 2015 83.3% 0 0 0 2 1
15 June 2015 75% 0 0 0 2 0
22 June 2015 83.3% 0 0 1 0 2
29 June 2015 0 0 0 0 0
6 July 2015 100% 0 0 0 0 2
13 July 2015 100% 0 0 0 0 4
20 July 2015 81.3% 0 0 1 1 2
27 July 2015 100% 0 0 0 0 1
3 August 2015 93.8% 0 0 0 1 3
10 August 2015 100% 0 0 0 0 1
17 August 2015 75% 0 0 0 1 0
24 August 2015 100% 0 0 0 0 2
31 August 2015 83.3% 0 0 0 2 1
7 September 2015 100% 0 0 0 0 1
14 September 2015 75% 0 0 0 2 0
21 September 2015 0 0 0 0 0
28 September 2015 93.8% 0 0 0 1 3
5 October 2015 0 0 0 0 0
12 October 2015 0 0 0 0 0
19 October 2015 87.5% 0 0 0 1 1
26 October 2015 66.7% 0 1 0 1 1
2 November 2015 75% 0 0 1 0 1
9 November 2015 75% 0 0 0 1 0
16 November 2015 87.5% 0 0 0 1 1
23 November 2015 0 0 0 0 0
30 November 2015 100% 0 0 0 0 2
7 December 2015 87.5% 0 0 0 1 1
14 December 2015 100% 0 0 0 0 1
21 December 2015 100% 0 0 0 0 1

Completion rate

What percentage of users completed the transaction

21 to 27 Dec 201539.1%
Date Click to sort Completion percentage Click to sort
19 to 25 May 2014
26 May to 1 June 2014
2 to 8 June 2014
9 to 15 June 2014
16 to 22 June 2014
23 to 29 June 2014
30 June to 6 July 2014
7 to 13 July 2014
14 to 20 July 2014 40.4%
21 to 27 July 2014 39.9%
28 July to 3 August 2014 30.4%
4 to 10 August 2014 35.8%
11 to 17 August 2014 33%
18 to 24 August 2014 38.1%
25 to 31 August 2014 29%
1 to 7 September 2014 40.4%
8 to 14 September 2014 40.8%
15 to 21 September 2014 40%
22 to 28 September 2014 43%
29 September to 5 October 2014 37.8%
6 to 12 October 2014 33.9%
13 to 19 October 2014 47%
20 to 26 October 2014 40.1%
27 October to 2 November 2014 35%
3 to 9 November 2014 40.1%
10 to 16 November 2014 40.1%
17 to 23 November 2014 38%
24 to 30 November 2014 39.4%
1 to 7 December 2014 36.4%
8 to 14 December 2014 42.5%
15 to 21 December 2014 33.3%
22 to 28 December 2014 37.3%
29 December 2014 to 4 January 2015 37.8%
5 to 11 January 2015 35.5%
12 to 18 January 2015 40.8%
19 to 25 January 2015 38.6%
26 January to 1 February 2015 36.6%
2 to 8 February 2015 48.8%
9 to 15 February 2015 35.3%
16 to 22 February 2015 45.5%
23 February to 1 March 2015 38.6%
2 to 8 March 2015 36.9%
9 to 15 March 2015 37.4%
16 to 22 March 2015 34.2%
23 to 29 March 2015 36.9%
30 March to 5 April 2015 36.9%
6 to 12 April 2015 41.1%
13 to 19 April 2015 36.4%
20 to 26 April 2015 39.6%
27 April to 3 May 2015 40.5%
4 to 10 May 2015 41.2%
11 to 17 May 2015 39.7%
18 to 24 May 2015 35.7%
25 to 31 May 2015 35.7%
1 to 7 June 2015 39.6%
8 to 14 June 2015 42.5%
15 to 21 June 2015 39.1%
22 to 28 June 2015 36.9%
29 June to 5 July 2015 39.8%
6 to 12 July 2015 41.5%
13 to 19 July 2015 39.2%
20 to 26 July 2015 39.5%
27 July to 2 August 2015 35.4%
3 to 9 August 2015 40.9%
10 to 16 August 2015 39.1%
17 to 23 August 2015 38.1%
24 to 30 August 2015 34.1%
31 August to 6 September 2015 40%
7 to 13 September 2015 39.7%
14 to 20 September 2015 40.1%
21 to 27 September 2015 39.6%
28 September to 4 October 2015 43.7%
5 to 11 October 2015 39.1%
12 to 18 October 2015 37.5%
19 to 25 October 2015 41%
26 October to 1 November 2015 41%
2 to 8 November 2015 41.1%
9 to 15 November 2015 39.2%
16 to 22 November 2015 40.1%
23 to 29 November 2015 38.9%
30 November to 6 December 2015 44.4%
7 to 13 December 2015 38.6%
14 to 20 December 2015 43.1%
21 to 27 December 2015 39.1%

Service availability

30 days

Page load time

30 Dec 20150.42s

Uptime

30 Dec 2015100%

Date Click to sort Page load time Click to sort Uptime Click to sort
1 December 2015 440ms 100%
2 December 2015 450ms 100%
3 December 2015 453ms 100%
4 December 2015 469ms 100%
5 December 2015 451ms 100%
6 December 2015 462ms 100%
7 December 2015 460ms 100%
8 December 2015 454ms 100%
9 December 2015 443ms 100%
10 December 2015 461ms 100%
11 December 2015 447ms 100%
12 December 2015 435ms 100%
13 December 2015 457ms 100%
14 December 2015 482ms 100%
15 December 2015 450ms 100%
16 December 2015 453ms 100%
17 December 2015 450ms 100%
18 December 2015 454ms 100%
19 December 2015 459ms 100%
20 December 2015 464ms 100%
21 December 2015 463ms 100%
22 December 2015 485ms 100%
23 December 2015 506ms 100%
24 December 2015 448ms 100%
25 December 2015 484ms 100%
26 December 2015 462ms 100%
27 December 2015 470ms 100%
28 December 2015 436ms 100%
29 December 2015 431ms 100%
30 December 2015 421ms 100%

24 hours

Page load time

11:00am, 31 Dec 20150.45s

Uptime

11:00am, 31 Dec 2015100%

Time Click to sort Page load time Click to sort Uptime Click to sort
12:00pm 422ms 100%
1:00pm 453ms 100%
2:00pm 410ms 100%
3:00pm 430ms 100%
4:00pm 371ms 100%
5:00pm 424ms 100%
6:00pm 444ms 100%
7:00pm 412ms 100%
8:00pm 450ms 100%
9:00pm 412ms 100%
10:00pm 418ms 100%
11:00pm 434ms 100%
12:00am 418ms 100%
1:00am 405ms 100%
2:00am 376ms 100%
3:00am 410ms 100%
4:00am 441ms 100%
5:00am 400ms 100%
6:00am 418ms 100%
7:00am 377ms 100%
8:00am 433ms 100%
9:00am 445ms 100%
10:00am 403ms 100%
11:00am 448ms 100%

Accelerated property possession is used when people refuse to leave a property and have been given the appropriate notice to leave.

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