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What you need to know
Before we look at your complaint you will need to have exhausted the organisation's own complaints procedure and have received a final response from them. Find out more about the complaint process.
Contact the organisations
HM Revenue & Customs
Valuation Office Agency
Insolvency Service
HMT Pension Wise
Useful links
Tribunals Service
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To view these documents you need to use a PDF file viewer such as Acrobat Reader. If you would like us to send a printed copy of any of these publications, please contact us giving your name and the address they should be sent to.

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Press Release - 17 September 2015

Annual Report 2015 press release [PDF 151KB]


AO1 - The role of the Adjudicator [PDF 79KB]
AO1 - Rôl y Dyfarnwr [PDF 101KB]
Unacceptable customer behaviour [PDF 69KB]
Complaints about our service [PDF 60KB]
Authority Form [55KB]

Annual reports

2015 annual report [PDF 2.4MB]
2014 annual report [PDF 792KB]
2013 annual report [PDF 1.9MB]
2012 annual report [PDF 947KB]
2011 annual report [PDF 3.9MB]
2010 annual report [PDF 4.1MB]
2009 annual report [PDF 1.0MB]
2008 annual report [PDF 805KB]
2007 annual report [PDF 766KB]
2006 annual report [PDF 573KB]
2005 annual report [PDF 937KB]
2004 annual report [PDF 512KB]
2003 annual report [PDF 495KB]

Service level agreements

Service level agreement with HM Revenue & Customs [PDF 326KB]
Service level agreement with The Insolvency Service [PDF 437KB]

Business plans

2015-2016 Business Plan [PDF 1.7MB]
2014-2015 Business Plan [PDF 253KB]
2013-2014 Business Plan [PDF 498KB]
2012-2013 Business Plan [PDF 1.04MB]
2011-2012 Business Plan [PDF 474KB]
2010-2011 Business Plan [PDF 125KB]
Quick links
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Latest annual report
Case studies
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