Terms and conditions

The use of MHRA website (www.mhra.gov.uk) is subject to the following terms and conditions. mhra.gov.uk is managed by the MHRA (referred to as ‘We’ below). In entering our site you as a user (‘You’) are accepting our terms and conditions. This section also includes our privacy policy.

Using mhra.gov.uk
mhra.gov.uk is maintained for your personal use and viewing. The access and use of mhra.gov.uk featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

Information collected by us on the use of the site is used for internal review, to improve the content of mhra.gov.uk, to customise the content and/or layout of mhra.gov.uk, to notify users about updates to mhra.gov.uk, and to contact users for marketing purposes and is not shared with other organisations for commercial purposes.

Linking to mhra.gov.uk
We welcome organisations and individuals to create links to our home page and individual pages within our website, without requiring our permission to do so. However, we do request that those linking to our website respect the following conditions:

  • we do not sanction the downloading of information from our site for use on other sites
  • mhra.gov.uk pages must load into the user’s entire window
  • the MHRA reserves the right to move or change its website URLs at any time in order to meet changing business needs and to continually improve its online service. We therefore do not encourage deep linking but recommend linking to section homepages, which are less likely to move or change
  • the MHRA logo must not be copied and used to create links.

Intellectual property
The names, images and logos identifying mhra.gov.uk are proprietary marks of the MHRA. If you wish to copy or use the MHRA logo, you must get prior approval from the copyright manager by contacting the MHRA branding team through the enquiry point (info@mhra.gsi.gov.uk).

Tell us how and why you wish to use our logos. Please include your contact details: name, address, telephone number, fax number and e-mail.

The mhra.gov.uk website and material relating to Government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of mhra.gov.uk.

Although we may from time to time monitor or review discussions, chat, postings, transmissions, bulletin boards and the like on mhra.gov.uk, we are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on mhra.gov.uk.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Links to external websites
Links contained in mhra.gov.uk will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Email disclaimer
The purpose of this policy is to ensure that people who communicate with the MHRA understand the way in which electronic mail (email) should be used. Its aim is to ensure that email is used effectively for its intended purpose without infringing legal requirements or creating unnecessary business risk.

A statement is attached to all outgoing email messages from the Agency setting out this policy.

Virus protection
We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Privacy policy
This section explains how the MHRA uses any information you give to us, and the way we protect your privacy. Protecting the privacy and personal data of the visitors to our site is of the utmost importance to us.

The Data Protection Act
In accordance with the Data Protection Act, we have a legal duty to protect any information we collect from you.  We will only use your information for the purpose as described and we do not pass on your details to any other government department or third party unless you have given us permission to do so.  You have a right to access your personal data and rectify any inaccuracies.

Your personal data
You may be asked to submit personal information about yourself (e.g. name and e-mail address) in order to receive or use services on our website. Such services include e-mail updates, online forms or online forums.

By entering your details in the fields requested, you enable the MHRA and its service providers to provide you with the services you select. Any personal information you provide to us will only be used by us, our agents and service providers, and will not be disclosed unless we are obliged or permitted to by law to do so.

If you post or send offensive, inappropriate or objectionable content anywhere on this site, we may use whatever information about you is available to us to stop such behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or when you no longer wish to continue your subscription.

Site usage
We use the following cookie on our website:

Cookie: Google Analytics
Name:__utma, __utmb, __utmz, __qca
Purpose: So service is available when you want it and fast, we measure numbers and volumes of visitors The data we gather in this way does not contain any personal information or information about which other sites you have visited.

Statement coverage
This privacy statement covers the MHRA domain "mhra.gov.uk". It does not cover other websites which may have been accessed via links from our site.

This site has security measures in place to protect the loss and alteration of information under our control.

Changes to the policy
If the privacy policy changes in any way, we will place an updated version on this page.  Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Contacting us
If you have any questions about this privacy statement or the practices of this site, you can contact us through our customer services team (info@mhra.gsi.gov.uk).

Glossary of terms

  • cookies are files containing information about visitors to a web site (e.g. user name and preferences). This information is provided by the user during the first visit to a web server. The server records this information in a text file and stores this file on the visitor's hard drive. When the visitor accesses the same web site again the server looks for the cookie and configures itself based on the information provided
  •  log files are files created by a web or proxy server which contains all of the access information regarding the activity on that server.

Social media policy
The MHRA social media accounts are managed by the communications team, on behalf of colleagues across the MHRA.

Read the full MHRA social media policy

Page last modified: 13 November 2013