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Help for the Victims of Crime

Witness Care Units

Witness Care Units are the single point of contact for victims and witnesses, from charging a suspect with a crime to the end of the case. Your named witness care officer will be responsible for keeping you informed of the progress of the case, and supporting you.

Find out more about Witness Care Units

Victim Support

Victim Support volunteers are specially trained to help you and give you practical advice. The police are required to refer all cases of burglary, theft, criminal damage, arson, assault, and racial harassment to Victim Support. If you don't want this to happen, tell the police officer dealing with your case.

Phone the Victim Support line: 0845 30 30 900

Visit the Victim Support Website

National Victims' Association

National Victims' Association provides advocacy, counselling and support services to the families of homicide victims.

Phone the National Victims' Association: 0191 423 2210

Visit the National Victims' Association Website

Reporting a crime

Telling the police

If you witness a crime you have a vital role to play in bringing the criminals to justice.

Find out more about how to report a crime

Investigating crime

Police investigations can take a long time. It may be several months before you hear anything about the case.

Find out more about investigations

Victim's personal statement

In addition to giving a witness statement you can, if you want to, give a victim personal statement. This gives you the opportunity to say how the crime has affected you personally.

Find out more about victim's personal statements


Witness intimidation is very rare. If you are worried about intimidation there are several things that can be done to help.

Find out more about witness intimidation

Decision to charge

Once the police have completed their investigations, they ask us for advice on how to proceed. We decide whether a suspect should be charged, and what that charge should be.

Find out how we take the decision to charge suspects

Keeping you informed

Once a suspect has been charged the police will pass your file on to your local Witness Care Unit. They ensure that you are supported and kept informed about the progress of the case.

Find out how we keep you informed