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Veterans UK - An Overview
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Historical War Pensions Information

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Veterans UK – An Overview

Veterans UK is part of Defence Business Services (DBS) within the Ministry of Defence (MOD) and administers the Armed Forces Pension Schemes serving around 900,000 members of the Armed Forces community. It also administers compensation payments for those injured or bereaved through service and provides a package of welfare support for veterans via a national Veterans Welfare Service and veterans helpline facility. DBS operates from eight main sites - Abbey Wood, Cheadle Hulme, Glasgow, Gloucester, Gosport, Liverpool, Norcross and York.


DBS provides a range of services to:


*        Military and civilian customers in terms of pay, compensation and allowances

*        has a community of around 4.6 million veterans widows/widowers and dependants

*        Military Pay, MOD Medal Office, Joint Compassionate Casualty Centre

*        Supports over 100 other Government Departments and organisations for Records, Vetting and HR.



The diverse nature of all of Veterans UK services are outlined below.

- provides compensation, irrespective of fault, across the full range of circumstances in which illness, injury or death may arise as a result of Service. The Scheme covers all Regular and Reserve personnel whose injury, ill health or death is predominantly caused by Service on or after 6 April 2005. Compensation can be claimed personnel who are still serving.  Tax free lump sum awards, up to £570,000, for injury can be paid in Service, with an additional Guaranteed Income Payment available for the most seriously injured on leaving the Armed Forces.  

Pensions  - are responsible for the assessment, award, payment and maintenance of all pensions relating to Service in the Armed Forces. This includes the Armed Forces Pension Schemes, Reserve Forces Pension Scheme and, for those disabled or bereaved through service, War disablement pensions, related allowances and other payments to Veterans.


Veterans Welfare Service (VWS) - provides support to veterans, those who are eligible to claim for the MOD pension and compensation schemes and their dependants. The focus of the service is to provide assistance following a change in situation that may have resulted in a welfare need.


Veterans UK helpline - provides specific advice on the War Disablement pension and Armed Forces Compensation Schemes claims. The helpline also offers advice on where to get help on a range of issues including benefits, pensions, loans and grants, emergency accommodation, finding a job, retraining, health issues, welfare concerns, service records and medals.

The helpline also has up to date information on central/local government and ex service organisations and other voluntary groups.


Ilford Park Polish Home (IPPH) - is a residential and nursing care home in Devon. The home caters for people who served in the Polish Forces under British command in WW11 or were displaced from Poland due to circumstances attributable to WW11, or their spouses.


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