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You are here:home > Tools > Accessibility


It is our aim, as far as possible, to make our website as accessible as possible to the widest range of people.

All web content produced by Southampton City Council will therefore conform to W3C/WAI's Web Content Accessibility Guidelines 1.0, Conformance Level AA wherever this is possible. New, updated, and existing Web content provided for our site by third-parties will conform to Conformance Level A.

How can I make the pages easier to access and view?

You can make Web pages easier to read by magnifying the page (zooming in). If you zoom in, everything on the Web page will be magnified (including text, images, and controls). Zooming will change the magnification of the Web site, regardless of the Web site's formatting.

To zoom in or out on a Web page:

Click the Magnifying glass icon at the bottom right corner of the Internet Explorer window. Or, select the arrow to open the list of options and select one.

Press CTRL + PLUS SIGN (+) to zoom in, or CTRL + HYPHEN (-) to zoom out.

Adobe Acrobat PDF documents:

Many documents and reports within the site are published in PDF (Portable Document Format), and usually in Microsoft Word format too.
Viewers with visual difficulties may find it useful to investigate services that improve the accessibility of Acrobat documents at


We use the Readspeaker speech system on our website so that visitors with visual problems can hear the content of the pages. At the bottom of every page there is a link titled "Listen" which will open up Readspeaker. The web content can then be listened to in whole or part by using the different controls to activate the speech system.

Accessibility tests:

We are working hard to ensure all content conform to the highest standards, including web pages produced by supplier systems. With our new web site design our objective is to meet the highest web accessibility standards. The home page and most content pages now conform to WAI AA accessibility standards; we are working to ensure that the remainder conform at least to WAI A standards.


WAI, in co-ordination with organisations around the world, pursues accessibility of the Web through five primary areas of work: technology, guidelines, tools, education and outreach, and research and development.

WAI produces accessibility guidelines. Content providers can use these logos on their sites to indicate a claim of conformance to a specified level of the Web Content Accessibility Guidelines 1.0. More information on the accessibility guidelines can be found at the WAI website.

Mapping systems accessibility

Due to the graphic intensive nature of our mapping service, geographic information and the maps within the city cannot be displayed in a fully accessible format, as defined by current guidelines. Further information including details of how to request the information in an alternative format is available on the Mapping Help pages.

Contact information