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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.


Please note that the OFT closes on 31 March 2014 and this feedback form will not be monitored after this date.


The OFT does NOT have the power to assist or advise consumers on an individual basis. If you need advice about an individual dispute with a trader or your consumer rights, including scams, please contact the Citizens Advice Consumer Service.

For more information on the role of the OFT, please see our FAQs.

We hope you find our website provides accessible and clear information. Your comments would, of course, be very welcome - please use the form below for feedback about, or to notify us of problems with, this website ONLY. For all other queries, including credit licences, please email

If you need to contact the OFT directly, please see our contact page or email

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