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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Consumer Codes Approval Scheme (This scheme has now been closed)

From April 2013, under changes to the consumer landscape protection regime, introduced by Government, the OFT is no longer responsible for approving consumer facing codes of practice.  The Trading Standards Institute (TSI) is now operating a successor scheme to the Consumer Codes Approval Scheme. You can find further details of the TSI scheme here.

The Office of Fair Trading's Consumer Codes Approval Scheme (CCAS) was designed to make buying and selling better for everyone. It helped consumers choose businesses that have promised to provide a higher standard of customer service than required by law, including better protection in the event that something goes wrong. It gave businesses the chance to show their commitment, by displaying the OFT Approved code logo.

OFT Approved codes for businesses

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Important announcement about the Consumer Codes Approval Scheme

The Government in its response on institutional changes for provision of consumer information, advice, education, advocacy and enforcement decided to invite the Trading Standards Institute to establish a successor to the OFT's Consumer Codes Approval Scheme (CCAS) from April 2013 onwards on a self-funding basis. See further information regarding the TSI scheme.

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