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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Consumer advice

This section is a quick guide to finding advice about a variety of issues, from advice before you buy to checking for estate agents banned from operating.

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit or call the Citizens Advice consumer helpline on 08454 04 05 06.

Ongoing scam - be aware!

Telephone scammers claiming to represent the OFT

We are aware of consumers being contacted by people claiming to represent the OFT.

Consumers are told that the OFT can reclaim bank or other charges such as payment protection insurance rebates for them. People may be told that this service requires an upfront fee to be paid by money transfer or that they need to disclose their bank account details. Some consumers have been asked to pay between £100 and £200.

The OFT is warning people not to pay money to bogus telephone callers claiming to be from the OFT. These callers have no connection with the OFT. The OFT does not ask people for money over the telephone.

If you receive a telephone call from the OFT asking for money, this is a scam and you should not pay. 

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