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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Privacy policy

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Privacy statement

We ensure that the information that you provide to us is not shared and that the privacy of our website users is properly guarded.

Information we collect from visitors
We collect several kinds of information from visitors to depending on the part of the site being visited: site usage information and, in a few cases, personal details such as your name, email address and postal details if you order publications or sign up for certain tools.

If you fill in our feedback form we will only use this information to develop and improve the site.

Comments and questions
If you send an enquiry by email to a specific contact at the OFT it might not be possible for the OFT to provide the information requested directly. In such circumstances we may pass your enquiry to another government department so that they can respond to your request.

Email alerts
If you sign up to receive email alerts we will use the information you give us to provide the service(s) you have requested. We may occasionally contact email alert subscribers to help us evaluate and improve the service that we offer.

If you subscribe to the email alert service, you can correct, update or remove any personally identifiable information directly, via our email alerts pages. If you wish to cancel a subscription and be removed from our mailing list, you can inform us by logging in and selecting the 'unsubscribe' option. We will then delete your details from our records.

We will hold the information you have provided for as long as you require access to the service requested.

Site usage information
This site uses an online measuring package called SiteStat which uses cookies to identify repeat visits.

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When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

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Our use of cookies

The OFT website uses cookies, firstly to check whether your device (computer or mobile) recognises and allows the use of cookies, and then to improve the service provided on our website. 

Visit our Cookies Policy page to find out more about cookies, how to manage them and the cookies that are used on the OFT website.

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Email alerts

Register for email alerts or amend your existing account details here.