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The OFT closed on 31 March 2014 and this website is no longer being updated. The OFT's work and responsibilities have passed to a number of different bodies. Read more.

Business advice


Understanding the laws that affect you is an important part of running a successful business. This section is a quick guide to the main rules covering how you sell, how you treat your customers, how you compete, and how you can protect your business from scams.

If you have any doubts about how the law applies to your business, or if you want advice about a dispute, you should seek professional legal advice.

For more detail, see the legal powers area of this website.

Beyond the competition and consumer laws the OFT enforces, there are other regulations that might affect your business, for example, relating to health and safety, employment and the standard of your products and services. To read about your wider legal duties, you can visit the business pages on GOV.UK.

Advice areas

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Treating customers fairly

Treating customers fairly

Treating customers fairly is vital to ensuring that you win and retain customers.

The Enterprise Act and the Consumer Protection from Unfair Trading Regulations are used to ensure businesses comply with consumer protection legislation

Find more information on enforcement of consumer law

Find publications on consumer law in our publication section

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