Social enterprise stories – Your Healthcare CIC, Kingston

Your Healthcare (YHC) is a social enterprise providing 23 community healthcare services to the local community in Kingston.  Services include district nursing, school nursing, diabetes care and physiotherapy.

With less bureaucracy, staff-led enterprises can make quicker decisions in response to patients needs.  YHC has certainly found this to be the case.  “In the first few months of Your Healthcare’s life, we implemented a ground breaking three-partner model, involving GPs, Age Concern, to provide integrated primary care provision from one of our sites – no fancy business case required.  It only took a matter of weeks and cost just £8,000 to set up.  One of our most deprived communities now benefits from two full surgeries, five days a week with care delivered on its doorstep” explains Siobhan Clarke, Managing Director.

Whilst continuing to provide care under NHS contracts, as a social enterprise, YHC is also able to capitalise on new partnerships. They have recently been asked to be a key partner in a new adult day care centre and residential care with Age Concern, which would not have been possible under NHS restrictions.

As a result of becoming a CIC, YHC has also extended their Rapid Response service, reducing the number of hospital admissions.  It enables service users to remain at home during a period of acute illness, receiving clinical treatment at home. Clients are contacted within two hours of YHC receiving the referral details.

“We can flex at will and have freedom to act according to local need without the requirement to jump through bureaucratic hoops – yet the public and our service users can be assured that any financial surpluses we generate go right back where it’s needed most – frontline services,” said Siobhan.

 

 

 

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