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Further information and FAQs

This page contains information and contacts to help staff in their use of NHS Numbers.

Frequently Asked Questions

If you have a question related to NHS Number please read the NHS Number FAQs (PDF, 422Kb) which contain most common questions.  After reviewing the FAQs, if you do not find the answer to your question please contact nhsnumber@nhs.net for further help.

SHA NHS Number Leads

NHS Number implementation is supported at a local level by a network of NHS Number leads, one in each Strategic Health Authority (SHA). If your organisation has identified issues which are preventing the consistent and comprehensive use of the NHS Number, please contact your SHA NHS Number lead

PDS National Back Office (NBO)

The PDS NBO is a national organisation dedicated to resolving demographics data quality issues. These include:

  • Duplicates - where two or more records are present for the same patient
  • Confusions - where two or more patients are using the same record, also known as misassociated records
  • Incorrect information being added to a patient record
  • Deceased patients - patients incorrectly set as 'deceased'
  • Restricting access to a patient record for security reasons (known as 'sensitive flagging')
  • Changes of identity - for example adoptions or gender reassignment

The NBO has well-defined policies and procedures for processing PDS data, including the resolution of duplicates and confusions, merging and demerging and dealing with sensitive information, in which the staff are well-trained.

For more information visit the PDS NBO (NHS staff only, N3 connection required.