Put users and carers at the centre of decision making, with care integrated around their needs

Put users and carers at the centre of decision making, with care integrated around their needs, to include embedding shared-decision making as the norm:

  • support integration of health and adult social care and, where appropriate, other services such as children’s services, identifying where this will help address health inequalities and develop plans for implementation informed by the NHS Future Forum’s report, and the forthcoming Care and Support White Paper
  • ensure all people eligible are provided with a social care personal budget by April 2013 and extend the roll-out of personal health budgets to give people and their carers more control and purchasing power
  • support the development of new education, health and care plans to improve personalisation and responsiveness of health, education and care services for children with special educational needs or disability
  • extend choice of provider and treatment
  • give people far more information and data on all aspects of their care to support genuine choice and shared decision making
  • support the NHS to build on its investment in information technology and information systems and encourage a vibrant market of healthcare IT suppliers to help deliver efficient, safe, high quality patient services and increased patient control, which drive integrated care across health and social care services
  • publish further plans to support and drive local implementation of the 2012 Information Strategy for health, public health and social care in England
  • develop a plan for each patient to be able to access their GP record online by 2015
  • increase the voice of patients, families and citizens through establishing Healthwatch England and local Healthwatch
  • ensure that patients are offered the opportunity to take part in approved research, which is of relevance to them.
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