This is the current statutory guidance for local authority children’s services, setting out the representations and complaints procedures that they should use when a representation or complaint is made to them. The guidance is still current and the regulations which it accompanies (The Children Act 1989 Representations Procedure (England) Regulations 2006) remain in effect; however, it is an archived document as it was originally published by the former DfES.

This guidance sets out changes to the children’s social services representations procedure as a result of the Children (Leaving Care) Act 2000, Adoption and Children Act 2002 and the Health and Social Care (Community Health and Standards) Act 2003. It applies to England only.

The guidance is for representations, including complaints, made by children and young people. It also applies to parents, foster carers and other adults making a complaint.


  • Introduction to the New Arrangements
  • Scope of the Representations and Complaints Procedure
  • Handling and Consideration by Local Authorities
  • Publicity
  • Monitoring Arrangements for Local Authorities
  • Problem Solving and Resolution
  • Relationship with Other Procedures
  • Annexes
  • Appendices