As a service provider your organisation will outline a plan and timetable for all of your patients and service users to have online access to their care records and to other beneficial services.
Also, you will provide appropriate support to enable everyone to understand and take proper advantage of all these services.
You will have detailed information about your organisation and the people within it to support continuous improvements in care.
Transparancy and accountability
With transparency as the default position, there will be more information about parts of your organisation in the public domain, including better quality user experience data, which you can use to improve your services.
- The indicator portal brings together in one place clinical service and outcomes data, which can be linked and analysed in different ways.
Using feedback to improve services
You will be able to hear the views of people who use your services, including comments and ratings, and use these to identify areas for service improvement.
- In addition to commenting via NHS Choices, services such as Patient Opinion and iWantGreatCare give patients the opportunity to comment via independent routes
Take a look at more case studies that relate to service providers.