Department for Work and Pensions


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Updated 19 November 2012

Employment and Support Allowance claimant journey

Employment and Support Allowance (ESA) provides financial help to people who are unable to work because of a health condition or disability. It also provides personalised support to those who are able to work.

Our stakeholder information pack provides customer representative groups with an overview of the ESA claimant journey to help claimants to understand what will happen from their initial contact with us though to the end of their claim.

The pack explains what ESA is and how it works as well as offering useful information and advice about back to work support and the continuous improvement and monitoring of ESA.

Links to further information about ESA

Overview of Employment and Support Allowance

Leaflets and claim form downloads

Employment and Support Allowance regulations

Contribution-based Employment and Support Allowance legislative changes

Work Capability Assessment

Incapacity Benefit and Incapacity Benefit reassessment

Work Programme

Impact assessments and equality impact assessments

Research and statistical information

Healthcare professional and GP information

Decision makers guide

Job Search Support


International advice

Information for providers

Other useful links