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What you need to know
Before we look at your complaint you will need to have exhausted the organisation's own complaints procedure and have received a final response from them. Find out more about the complaint process.
Contact the organisations
HM Revenue & Customs
Valuation Office Agency
Insolvency Service
Useful links
Tribunals Service
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To view these documents you need to use a PDF file viewer such as Acrobat Reader. If you would like us to send a printed copy of any of these publications, please contact us giving your name and the address they should be sent to.

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AO1 – The role of the Adjudicator [PDF 435KB]
AO1 - Rôl y Dyfarnwr [PDF 88KB]
Unacceptable customer behaviour [PDF 111KB]

Annual reports

2012 annual report [PDF 947KB]
2011 annual report [PDF 3.9MB]
2010 annual report [PDF 4.1MB]
2009 annual report [PDF 1.0MB]
2008 annual report [PDF 805KB]
2007 annual report [PDF 766KB]
2006 annual report [PDF 573KB]
2005 annual report [PDF 937KB]
2004 annual report [PDF 512KB]
2003 annual report [PDF 495KB]

Service level agreements

Service level agreement with HM Revenue & Customs [PDF 326KB]
Service level agreement with The Insolvency Service [PDF 437KB]

Business plans

2012-2013 Business Plan [PDF 1.04MB]
2011-2012 Business Plan [PDF 474KB]
2010-2011 Business Plan [PDF 125KB]
Quick links
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Latest annual report
Case studies
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