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Contact us | Privacy and Cookies | Cymraeg

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Privacy and Cookies


There are forms and applications on Conwy’s website that ask for your personal information. Your privacy is important to us and we want to reassure you that we will always behave in a responsible and trustworthy way when dealing with your personal information.

We only ask for your personal details when we need them to provide services or plan for future service delivery. The information you give us is held in databases owned by Conwy County Borough Council or an organisation chosen to deliver services on our behalf.

Our forms will normally tell you how your information will be used and we will not share your personal information with other companies, businesses or individuals unless required by law.

You can read more about the terms and conditions for Conwy’s online payments facility, including privacy information by following this link.



This website uses cookies to remember things like which language you have chosen, the order in which you have looked at our web pages or whether you have been to the site before. You can find a list of the cookies we use below.

A 'cookie' is a small text file that is written to your computer by the web browser. Our cookies do not contain any personal information; they’re just markers to remember things selected while on the site. There are 2 types of cookies: ‘session’ cookies are only used while you’re on the site and are deleted when the browser is closed; ‘persistent’ cookies are temporarily stored on your computer for a set length of time and can be re-used when you return to the site. You can learn more on websites like this one: or

You can set your web browser to allow, block or prompt you for a decision when cookies are used. In some browsers, you can allow session cookies, even if you want to block other types of cookie. We recommend that you at least have session cookies enabled for this site, so that basic functions, such as your choice of language work properly.


If you have accepted cookies, you can opt-out below

I no longer wish to allow cookies from this site 


CookieTypeNameTypical ContentExpiresPurpose
Conwy Council CookiePersistentccbccookieThe letter 'Y' if you have chosen to allow cookies730 daysWe use this to check if you have chosen to accept cookies on our site as you move between pages and when you return in the future.
Content Management System ASP Session
- the characters within the brackets can vary
Randomly generated codeWhen the browser is closedThe Content Management System we use to make our web pages uses this cookie to keep track of your session as you move between pages on the website.
Socitm Insight QuestionnairePersistentsocitm_exclude_me(x) or socitm_include_me(x)
– where (x) relates to the version number of the survey
The word ‘True’ in either the ‘include’ or ‘exclude’ version of the cookie, depending on whether you have opted to complete the questionnaire or not.After 1 yearThe Socitm website take-up service randomly asks people to rate their experience of using the website.

The cookie remembers if you have previously completed or declined not to take the survey.

More information can be found on the Socitm website.
SiteImprove AnalyticsPersistentnmstatRandomly generated code1000 days after last visitThis cookie is used to help record the visitor’s use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This information is then used to improve the user experience on the website.

This Siteimprove Analytics cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page.

The cookie contains no personal information and is used only for web analytics.
SiteImprove AnalyticsSessionASP.NET_SessionIdRandomly generated codeWhen the browser is closedThis cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site.

This information can be used to reduce user journeys, and enable visitors to find relevant information quicker.
Google AnalyticsPersistent_utmaRandomly generated codeAfter 2 yearsWe use Google Analytics to complement our SiteImprove Analytics tool and make sure our statistics are reliable.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

To opt out of being tracked by Google Analytics across ALL websites visit
Google AnalyticsPersistent_utmbRandomly generated codeAfter 30 minutes 
Google AnalyticsSession_utmcRandomly generated codeWhen the browser is closed 
Google AnalyticsPersistent_utmzRandomly generated codeAfter 6 months 
Planning ExplorerPersistentMVMSessionID CodeAfter 1 dayThe Planning Explorer system uses this cookie to keep track of the pages and options you have selected.
GoogleMaps and YouTube    We have some pages that link to external tools such as Google Maps and YouTube. These tools sit on Google’s web servers and you can find more information on Google's Privacy Policy here.

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Searching – how effective is the search at finding the information you want?
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Design – what do you think about the general look and feel of the site?
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Usefulness – how would you rate the information on this site in terms of its reliability and relevance?
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Would you like to make any other comments about the above areas or the site in general?


Was there a main service area that you were interested in today?

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Which of the following applies to you? (tick all that apply)
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If you had not come to the website for the above, how would you prefer to contact the Council?

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Published: 12/05/2006    Last updated: 28/05/2012

Contact details

Conwy County Borough Council,
Bodlondeb, Conwy,
North Wales, LL32 8DU.
Telephone: 01492 574000
Fax: 01492 574559
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