This site uses cookies (small files stored on your computer) for basic functions and to help us make your experience better. Our cookies do not hold any personal information about you. You can find out more on our Privacy and Cookies page. Some parts of the site may not work properly if you choose not to accept cookies.

I accept cookies from this site 
Skip to [main navigation | secondary navigation | content]
Contact us | Privacy and Cookies | Cymraeg

 
Location: | privacy and cookies

Privacy and Cookies

Privacy

There are forms and applications on Conwy’s website that ask for your personal information. Your privacy is important to us and we want to reassure you that we will always behave in a responsible and trustworthy way when dealing with your personal information.

We only ask for your personal details when we need them to provide services or plan for future service delivery. The information you give us is held in databases owned by Conwy County Borough Council or an organisation chosen to deliver services on our behalf.

Our forms will normally tell you how your information will be used and we will not share your personal information with other companies, businesses or individuals unless required by law.

You can read more about the terms and conditions for Conwy’s online payments facility, including privacy information by following this link.

 

Cookies

This website uses cookies to remember things like which language you have chosen, the order in which you have looked at our web pages or whether you have been to the site before. You can find a list of the cookies we use below.

A 'cookie' is a small text file that is written to your computer by the web browser. Our cookies do not contain any personal information; they’re just markers to remember things selected while on the site. There are 2 types of cookies: ‘session’ cookies are only used while you’re on the site and are deleted when the browser is closed; ‘persistent’ cookies are temporarily stored on your computer for a set length of time and can be re-used when you return to the site. You can learn more on websites like this one: www.allaboutcookies.org or www.aboutcookies.org

You can set your web browser to allow, block or prompt you for a decision when cookies are used. In some browsers, you can allow session cookies, even if you want to block other types of cookie. We recommend that you at least have session cookies enabled for this site, so that basic functions, such as your choice of language work properly.

 

If you have accepted cookies, you can opt-out below

I no longer wish to allow cookies from this site 

 



CookieTypeNameTypical ContentExpiresPurpose
Conwy Council CookiePersistentccbccookieThe letter 'Y' if you have chosen to allow cookies730 daysWe use this to check if you have chosen to accept cookies on our site as you move between pages and when you return in the future.
Content Management System ASP Session
SessionASPSESSIONID(AQRADCAQ)
- the characters within the brackets can vary
Randomly generated codeWhen the browser is closedThe Content Management System we use to make our web pages uses this cookie to keep track of your session as you move between pages on the website.
Socitm Insight QuestionnairePersistentsocitm_exclude_me(x) or socitm_include_me(x)
– where (x) relates to the version number of the survey
The word ‘True’ in either the ‘include’ or ‘exclude’ version of the cookie, depending on whether you have opted to complete the questionnaire or not.After 1 yearThe Socitm website take-up service randomly asks people to rate their experience of using the website.

The cookie remembers if you have previously completed or declined not to take the survey.

More information can be found on the Socitm website.
SiteImprove AnalyticsPersistentnmstatRandomly generated code1000 days after last visitThis cookie is used to help record the visitor’s use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This information is then used to improve the user experience on the website.

This Siteimprove Analytics cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page.

The cookie contains no personal information and is used only for web analytics.
SiteImprove AnalyticsSessionASP.NET_SessionIdRandomly generated codeWhen the browser is closedThis cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site.

This information can be used to reduce user journeys, and enable visitors to find relevant information quicker.
Google AnalyticsPersistent_utmaRandomly generated codeAfter 2 yearsWe use Google Analytics to complement our SiteImprove Analytics tool and make sure our statistics are reliable.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

To opt out of being tracked by Google Analytics across ALL websites visit tools.google.com/dlpage/gaoptout.
Google AnalyticsPersistent_utmbRandomly generated codeAfter 30 minutes 
Google AnalyticsSession_utmcRandomly generated codeWhen the browser is closed 
Google AnalyticsPersistent_utmzRandomly generated codeAfter 6 months 
Planning ExplorerPersistentMVMSessionID CodeAfter 1 dayThe Planning Explorer system uses this cookie to keep track of the pages and options you have selected.
GoogleMaps and YouTube    We have some pages that link to external tools such as Google Maps and YouTube. These tools sit on Google’s web servers and you can find more information on Google's Privacy Policy here.




How useful was this information?
Useful      Not sure     Not useful

How could we make this page better?


or

Did you find what you were looking for?
Yes    Partly    No    Just browsing

On a scale of 1 to 5, 1 being poor and 5 being very good, how would you rate the following aspects of this site:
Usability – what is your experience of finding key information on this site?
1    2    3    4    5

Navigation – what is your experience of getting around the site?
1    2    3    4    5

Searching – how effective is the search at finding the information you want?
1    2    3    4    5

Design – what do you think about the general look and feel of the site?
1    2    3    4    5

Usefulness – how would you rate the information on this site in terms of its reliability and relevance?
1    2    3    4    5

Mapping – what is your experience of using maps on the site?
1    2    3    4    5

General satisfaction - overall, how would you rate your satisfaction with your visit today?
1    2    3    4    5

Would you like to make any other comments about the above areas or the site in general?


or

Was there a main service area that you were interested in today?


What was the main purpose of your visit to this site today?


Which of the following applies to you? (tick all that apply)
I live in this area
I work in this area
I work for the council
I am planning to visit this area
I am planning to move to this area
I am a local councillor
I am looking for information for myself
I am looking for information related to my work
I am looking for information on behalf of someone else

If you had not come to the website for the above, how would you prefer to contact the Council?


How likely are you to return to this website in the future?


How did you find out about this site?


In the last 6 months, approximately how many times have you visited this website?


Your post code


or

Age range


Gender


How would you describe your ethnic origin?


If your use of the internet is impeded by any of the following, please indicate how.
Vision impairment
Mobility difficulties
Cognitive or learning
Hearing impairment
None of these
Prefer not to say

Published: 12/05/2006    Last updated: 28/05/2012
 

Contact details

Conwy County Borough Council,
Bodlondeb, Conwy,
North Wales, LL32 8DU.
Telephone: 01492 574000
Fax: 01492 574559
E-mail:
information@conwy.gov.uk
Comments, Compliments and Complaints
 

Legal

Accounting for what we do
Data Protection
Freedom of Information
Copyright and Disclaimers
 

Site info

Feedback about this site
RSS Feeds
Follow us on Twitter
Access Keys
Cookies
Site Availability
 

Government sites

Welsh Government
National Assembly for Wales
North Wales Police
NHS Direct Wales
GOV.UK
UK Parliament