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Productive Community Services - about the programme

Productive Community Services is an organisation-wide change programme which helps systematic engagement of all front line teams in improving quality and productivity.

It is a practical application of lean based techniques that will vastly increase the organisation’s capacity and capability for continuous improvement.

With community services playing a crucial role in the shape of the new NHS, and care shifting away from acute services, the new Productive Community Services programme from the NHS Institute for Innovation and Improvement is a timely opportunity to revitalise the workforce and increase NHS capacity to care for patients in local settings.

NHS Institute for Innovation and Improvement

Productive Community Services will:

  • Increase patient-facing contact time
  • Reduce inefficient work practices
  • Improve the quality and safety of care
  • Re-vitalise the workforce
  • Put staff at the forefront of redesigning their services.


Team Leader Flyer
Team Leader Flyer.pdf Team Leader Flyer.pdf (309.55 KB)

House poster


Technology videos
View the technology videos.

Case studies

We have a number of case studies from organisations that are using Productive Community Services. Click here to visit the case studies page.
Further information
Frequently asked questions

Online seminars

The seminars outline the key steps for organisational readiness in order to ensure you can make full use of the programme prior to launch.  They also provide useful information that will help you during your implementation.  Listen to our online seminars.

Support packages
We have carefully selected two delivery partners to support and guide you through the programme.  These are:

Shaping Health International.

All delivery partners involved in the support of Productive Community Services have been comprehensively trained and are supported by a rigorous quality assurance structure. 





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