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Front of House

Front of House

Your ‘front of house’ reception and waiting areas are the ‘shop window’ for patients, family members, prospective employees or any other visitors. This module will help practice staff to make changes that will not only improve their working environment, but also ensure a much better experience for patients, whether they are receiving reception services or just waiting for their appointment. 

Access this module and resources.

Overview of the module

NHS Institute for Innovation and Improvement

E-learning

When you sign up to the programme you will get:

  • a printed set of modules and downloadable PDF versions
  • a range of over 70 different resources to choose from - including improvement tools, templates and pro-formas – to support implementation of the Productive General Practice. 

The programme also includes:

  • 14 instructional videos covering each module
  • 27 case studies
  • a package of 4 short e-learning mini-courses to support learning on the key methodologies used throughout.
All programme packages will include some on-site support.

Case studies

Read case studies relating to Productive General Practice.

What do I do next?

All PGP modules and resources mentioned here are part of the materials included in the Productive General Practice programme licence agreement.

English practices: To find out how you can sign up for the Productive General Practice programme contact us at productivegeneralpractice@institute.nhs.uk or call 02476 475945.

Scottish practices wishing to access Productive General Practice should contact pgp@rcgp-scotland.org.uk or find out further information here.

For all international queries please contact the Worldwide team: worldwide@institute.nhs.uk or call 02476 475808.


Productive General Practice events

No events