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Communications and Engagement Resources

A number of NHS Pathways and Directory of Services resources are available for organisations to use to support their communications and engagement activities. These are all available to download below:

Leaflets

For project and implementation managers

For commissioners

For clinicians

Case studies

Call handler experiences

Commissioning and clinical

NHS Pathways videos

Introduction to NHS Pathways and the Directory of Services

This presentation will give you flavour for what NHS Pathways and the Directory of Services is all about and how it supports the integration of urgent and emergency care. It includes background information about its development, the primary care commissioning involvement and how it is can support and help create a better patient experience.

The introduction to NHS Pathways DVD (March 2010) (ref: 4662) can be watched here. Please ensure the volume on your computer is switched on as the presentation has a narration.

All figures and statistics are correct of March 2010

The Patient Journey – integrating urgent and emergency care

The video takes you through three patient scenarios and how their treatment and care journey might look like when assessed through NHS Pathways.

The patient journey DVD (ref: 4628) can be watched here. Please ensure the volume on your computer is switched on as this video has a narration

All figures and statistics are correct of March 2010.