You are here: Home Newsroom News and statements NHS Pathways features on BBC Inside Out

Media contacts:

For media enquiries only, please contact the Department of Health media centre on 020 7210 5221:

NHS trusts and organisations:


NHS Pathways features on BBC Inside Out

The BBC regional current affairs programme Inside Out has broadcasted a feature on NHS Pathways in the West Midlands, looking at how it could help to cut down a number of unnecessary ambulance call outs. (Published: 03 November 2011)

Transmitted on Monday 31 October, the programme followed a West Midlands Ambulance Service paramedic crew which surprised the BBC about the number of unnecessary calls they receive.

North East Ambulance service, who have been using NHS Pathways for five years, were highlighted as an example of how NHS Pathways has cut down on 2000 inappropriate ambulance journeys per month.

The service showed how, with the introduction of NHS Pathways, patients can be redirected to the most appropriate care for them. This can be achieved in the West Midlands, along with the correct education of the public.

Peter Fox, Clinical Director for NHS Pathways CMS said: "Filming the ambulance crew and following how they work brings into focus how well NHS Pathways can help them to avoid wasting time and money on unnecessary callouts.

"Directing callers to the right care first time is good for both them and the ambulance service. It is really helpful that the BBC is informing viewers of the new developments."