How to write your disabled people's protection policy

A guide for train and station operators

Publisher:Department for Transport
Publication type:Instructional
Published date: 11 November 2009
Mode/topic:Rail, Access for disabled people


This guidance is the result of discussions carried out in a working group consisting of representatives from the rail industry and from groups representing the interests of disabled rail passengers. These discussions were held over a period of seven months in 2009, following a public consultation carried out by the Department on draft revised guidance in 2008.

This version of the guidance has been derived from previous guidance issued by the Strategic Rail Authority (SRA) in 2002, including the service provision standards previously set out in the earlier edition of the Train and Station Services for Disabled Passengers: a Code of Practice, also issued by the SRA in 2002. These service provision standards were included in Annex VI of the revised and updated version of the Department’s Code of Practice. These standards, along with the Code of Practice, are designed to protect the interests of users of railway passenger services or station services who are disabled, in line with the Secretary of State’s responsibility under section 71B of the Railways Act 1993 (as amended).

This guidance sets out the criteria the Department will normally adopt in exercising its function, under the ‘Provision of Services for Disabled People’ condition of the passenger and station licences, of approving each operator’s Disabled People’s Protection Policy (DPPP). In particular it explains what the Department would normally expect an approved DPPP to contain in order to comply with the licence condition. It also provides an introduction to the relevant background material that licence holders will need to take into account when drawing up a DPPP for the Department’s approval.

The guidance is intended to set out for operators what commitments are expected from them, and what information they need to provide in their DPPPs as a minimum. However, the guidance is not intended to tell operators how they should deliver commitments or what their policies should be. This is largely for operators to decide, and where appropriate the guidance requires operators to provide details of these policies and practices in their DPPP.

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