Adapting the website

Ease of use

This site's layout takes into account users who are visually impaired or have difficulties using a mouse, it is fully compatible with popular screen reading software, and can be navigated easily using just a keyboard. If you have any problems finding the information you require try using the keyword search located at the top of the right-hand navigation on every page.

The design of the site is compatible with screen reading software, tested using JAWS and Zoomtext.


In general, the site conforms to WAI double AA rating where HTML is used. Where documents are made available in other formats, conformance has not been achieved.

Access Keys

"Access keys" have been included to assist users with disabilities when navigating their way through the web site. Essentially keyboard shortcuts, access keys provide quick and easy access to common pages without the need for a mouse.

  • Windows based computers - Pressing "ALT" and the access key will give focus to that specific link on the page. If you press return, you will then be taken to that page.
  • Macintosh based computers - Pressing "CTRL" and the access key will automatically send you to that specific page.

The access keys used on this site are:

S = Skip navigation

1 = Home Page

2 = What's new

3 = Sitemap

4 = Advanced Search

5 = Frequently Asked Questions

6 = Help

7 = Complaints procedure

8 = Terms and conditions

9 = Contact us

0 = Accessibility

Increasing text size

Some users might find screen text easier to read by increasing the size at which text is displayed. To do this you should simply adjust your browser's settings.

  • If you use Microsoft Internet Explorer, go to the View menu, select Text Size and then either Larger or Largest.
  • If you use Firefox, go to the View menu, select Text Size and then either Increase Ctrl + +, Decrease Ctrl + - or Normal Ctrl + 0.
  • If you use Opera, go to the Tools menu, select Preferences then click on the Web pages tab. Select the normal font button. A dialogue box appears and provides options to increase/decrease font size, font type, weight and style.

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