Website terms and conditions for use

Terms and conditions for your use of the Department for Communities and Local Government website, including our privacy policy, copyright information and link policy.


The Department for Communities and Local Government makes every effort to ensure that the information published on this website is accurate. However, the Department cannot accept any liability for the accuracy of content. Visitors who rely on this information do so at their own risk.


© Crown copyright 2010

The material featured on this site is subject to Crown copyright protection unless otherwise indicated. The Crown copyright protected material (other than departmental or agency logos) may be reproduced free of charge in any format or medium, under the terms of the Open Government Licence (external link). This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the Crown copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

Any enquiries regarding the use and re-use of this information resource should be sent to psi@nationalarchives.gsi.gov.uk.

The permission to reproduce Crown protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

The video material featured on our website and our YouTube channel is subject to Crown copyright.

'Have your say' section

User-submitted material in the 'have your say' section of the site is not subject to Crown Copyright, and may not be reproduced without the permission of its author.

By submitting material, you grant the Department the right to reproduce, edit, publish and broadcast it. This right is non-exclusive, and you are not prevented from reusing your own submitted material elsewhere. You retain copyright in your work, and you may not reproduce other users' submitted material without their explicit permission.


The use and/or reproduction of the Department for Communities and Local Government logo by a third party organisation is not permitted without prior approval in writing from the Department's Communication Directorate. The information below explains how the logo can and cannot be used. Please read this information carefully to see if your query is answered before sending your request to the Communication Directorate.

When can the Department's logo be used by a third party?

The Communication Directorate will consider requests to use the Department's logo on a case by case basis (blanket requests for a third party to use the Departmental logo will not be granted). However, any request needs to fulfill at least one of the following three criteria:

  • the Department is providing direct funding to the third party organisation (you must be able to prove this)
  • a third party project/event is being sponsored or actively supported by the Department
  • a third party project/event is closely related to one of the Department's main policy areas.

If you feel that your request falls under one of these areas then please email logo@communities.gsi.gov.uk for permission. You should explain who you are, why you wish to use the logo, where it will be displayed and details of any sponsorship, funding or other support you have received from the Department. Failure to provide this information in the first instance may result in your request being delayed. Please allow up to five working days for your request to be authorised.

Please note that permission is still not guaranteed and will be granted on a case by case basis. If you wish to use the logo again, you must obtain permission from the Department following the same method as above.

When can the logo not be used by a third party?

There are some circumstances under which the Departmental logo can never be used by a third party organisation. These include:

  • products or packaging of any kind
  • printed materials not directly related to Departmental initiatives or not previously approved by the Department
  • as a hyperlink on any external websites.

If you are still unsure about whether you can use the logo, please see if your question is answered below.

The Department is supplying a speaker at an event we are running - could I please have your logo to put on the conference brochure?

This would normally only be authorised if the speaker is a minister. There may be an exception to this if the Department is closely involved in the event, sponsoring or funding it. If this is the case, please contact the logo team with more information. You cannot use the Department's logo in any material designed to promote the event to paying customers - either attendees or exhibitors.

Can I display your logo at our national conference?

Only if the conference was closely related to the Department's main policy areas, or if we were supporting/funding it. If this is the case, then please email the logo team who will assess your request.

Can you provide me with a copy of your logo for a publication/newsletter?

We would only allow this if it related to a project that the Department is funding, sponsoring or supporting. If your request is granted, any material must be sent to the logo team for approval prior to it going to print. Permission is again granted on a case by case basis.

Can I have a copy of your logo for the launch of a new publication document?

This will only be authorised if the publication has been funded by the Department. If it is not something that we are involved in then the logo cannot be used. If you think that it is appropriate for the logo to be displayed then please email your request to the logo team.

If you have a question that is not answered above or would like further information then please email logo@communities.gsi.gov.uk.

Linking policy

Hyperlinks to us

The Department for Communities and Local Government encourages users to establish hypertext links to the site. You do not have to ask permission to link directly to pages hosted on our website. We do not object to you linking directly to our information. However, we do not permit the use of our logos as promotional or hypertext objects.

Hyperlinks from us

The Department for Communities and Local Government is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

'My favourites' option

Saving links using the'my favourites' option gives you a quick list of your favourite pages on our website. This works by saving a 'cookie' on your machine storing the URL of the page you've visited.

Cookies are pieces of data that are often created when you visit a website and are stored in the cookie directory of your own computer. Cookies are used to store a session ID which allows you to log-in and make comments. We do not save personal or machine data. In order for this optional facility to work you need to have cookies enabled.

'Have your say' user registration

The 'have your say' section of our website requires registration to use its functions (namely email newsletters, discussion forums, blogs, wikis and webchats). At registration we ask you for personal information, for the purposes of evaluating the interactive tools and to ensure the validity of responses. Certain information is mandatory - such as your name, valid email address, screen name, password. Anonymous registrations will not be accepted. Your username may be anonymous, but all registration accounts must include your name and a genuine email address. Do not represent yourself as another person.

We would also appreciate you filling out the rest of the registration form to help us understand how users hear about our interactive tools.

All personal data collected through voluntary user registration to these Department for Communities and Local Government interactive services is used for the purpose of providing you access to those services, and to contact you about updates to those services only. Your specified username is visible to other users of the site, but your email address and other personal data are not. All submitted details are completely confidential and we do not pass on any of your personal information on to any third parties.

Other online services

All personal data collected through other online services, such as ordering publications, is used only for the purpose of providing you access to those services, and to contact you about updates to those services. We do not pass your details to third parties.

'Have your say' rules and acceptable use of comments

By submitting a comment to 'have your say' section of our site, which includes our blog, discussion forum, webchat and wiki, you agree to abide by the following rules. These rules are designed to ensure participants feel comfortable and equal in the online discussion and keen to take part, and that the discussion meets its objectives.

  1. Be respectful of others. Debates may be lively but taking part should be a positive experience for all participants. Comments should be civil and tasteful, and must not be malicious or designed to offend. No reference should be made to the personality of other participants nor should attacks be made on an individual's character
  2. Stay on-topic. Your comment should be within scope of the topic under discussion. Please don't post messages that are unrelated to the forum, blog, webchat or wiki discussion you are contributing to.
  3. Don't incite hatred on the basis of race, religion, gender, nationality, sexuality or other personal characteristic. Don't swear, use hate-speech or make obscene or vulgar comments. 
  4. Don't break the law. This includes libel, condoning illegal activity and contempt of court (comments which might affect the outcome of an approaching court case). You should remember that you are legally responsible for what you write. By submitting a comment you undertake to indemnify the Department for Communities and Local Government against any liability arising from its publication.
  5. Don't post personal information - addresses, phone numbers, email addresses or other online contact details either relating to yourself or other individuals.
  6. Don't engage in 'spamming'. Please don't add the same comment to more than one forum, or more than once to the same discussion. 
  7. Don't advertise. You can mention relevant products and services as long as they support your comment. No advertising or promotion is allowed except where it is for an event, publication or similar item that has direct relevance to the subject of discussion. Information about locating and sharing knowledge and expertise is welcomed, but within the specific discussion provided. All links submitted must be appropriate for a general audience, and must not link the site to material that is obscene, defamatory or inciting to hatred or violence.
  8. Don't impersonate or falsely claim to represent a person or organisation. Please don't mislead other users by abusing our registration procedure. 
  9. Don't post in a language other than English. 
  10. Avoid being party political - this site is about consensus-building, not party political point-scoring. This is a Government website and comments used for party political purposes cannot be published for propriety reasons.
  11. Under 16? - If you are aged 16 or under, please get your parent/guardian's permission before participating in this online forum. Users without this consent are not allowed to participate or provide us with personal information. 
  12. Be concise - other users are more likely to read your contribution if it is concise, and for this reason we don't generally publish articles longer than 400-500 words.

We encourage open, lively debate but the decision to publish comments received via this site remains at the Department's discretion. Comments that violate any of the above rules will not be published. See the how to use 'have your say' page for more information about how we moderate your comments.

Posts may be returned to the participant by email, along with a reference to the broken rule(s). The participant will be invited to make appropriate changes so that the post can be reconsidered. If a participant repeatedly breaks the rules, their user account will be suspended and all their comments revoked.

Virus protection

While the Department for Communities and Local Government makes every effort to check and test material at all stages of production, it is always wise for users to run an anti virus program on all material downloaded from the Internet.

The Department for Communities and Local Government cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material off the Department for Communities and Local Government website.

Have your say

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