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Communicating and Influencing

Communicating and Influencing

This product is available to download and print as an individual item.

 Alternatively it can be ordered as part of The Productive Leader Box Set by NHS executive teams only.

Self-development modules are designed to support you to enhance and develop your existing skills as you work through The Productive Leader.

Communication is so much more than words. Human beings make their minds up very quickly about people. Typically, we do it in less than 20 seconds – about the length of a TV advertisement. To reach such rapid decisions, we pick up many more cues than just the words another person uses. This module looks at how to communicate clearly and as we intend, it is important that we learn to understand and manage how our own communication style is perceived – and how to analyse other people's communication styles.

This document is only available to staff of NHS England who are registered users of this website.

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