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Observation DVD tool

Observation DVD tool
One of the key tools that we use within the NHS Institute is observation. It is a technique that we have taken from the worlds of design and ethnography. The principles of observation are already incorporated into a number of our products (such as Productive Ward). We have created a simple tool for use in workshops that demonstrates the power of observation. It helps NHS staff to realise that taking a step back and looking at their service with fresh eyes can be an incredibly effective way of understanding how they can improve the care that they deliver.

This pack contains a short exercise that can be used with groups to help them experience the different perspective that observation can bring. The purpose is to help people see and experience the potential value of observation so that they may consider using observation within their projects.


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