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Patient Perspective resources

Patient Perspective resources
These resource documents aid implementation of Productive Community Services Patient Perspective module. 

The Patient Perspective module helps teams to create a baseline understanding of their patients' experiences. It is central to the programme and sets the tone and understanding to inform all other modules.

The resource documents have been added to a zip file, which you can download to your computer.

These include:

Experience Questionnaire

New Perspective Exercise Film

Patient Experience Diary

20 Second Feedback Card

One Great Idea Tool

What one thing could make a difference

A Guide to Capturing and Using Patient Public and Service User Feedback Effectively

Patient Letter Template

Template flyer to promote a local patient online survey

Questions for Patient Engagement

Patient Information Leaflet (we recommend that you work with your communications team to produce this leaflet)

Patient Perspective Mapping Tool

Guidance for creating and printing the Welcome Packs

Patient perspective web resources list

Patient Experience Diary

Welcome and involvement pack

Welcome to our service pack:
  • Welcome pack
  • Welcome and Involvement pack
  • Guidance for creating and printing the Welcome packs


Zip file instructions


The resource documents have been grouped into a single 'zip file' which you can download to your computer. To see the individual files, 'un-zip' the file using a tool such as WinZip, which may already be on your computer. Alternatively, you can download an unzipping tool from the internet. Download and save the 'zip file' to your desktop or into a directory. Then right-click on the file name to show the short-cut menu; click 'open with...' or 'Extract to here' to open the folder and bring out the files. For more on how to use 'zip files', see this FAQ.



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