This site uses cookies to help performance and allow us to improve your browsing experience. You can click here to view the cookies we use on this website along with information on how to restrict cookies using your browser settings. By clicking on the Continue button, you accept the terms of our privacy policy on our website.

This product is only available to customers who are logged in.
To request this product please log in.

ILG 1.1 Improvement Knowledge and Skills

ILG 1.1 Improvement Knowledge and Skills
Improvement is about continually working together to improve the safety, experience and outcomes for anyone who uses your service. But how would you describe the knowledge and skills of improvement? This guide will help you understand the range of knowledge and skills you will most likely need in your improvement work.

My basket

Your selected products are listed below.

Your basket is empty.

Online purchases

We accept payment by purchase order only.

For credit card purchases you may be able to buy our products from our online book shop.

Product Categories