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The ebd approach guide and tools

The ebd approach guide and tools
The ebd approach guide and tools book, will support you to design health care services based on patient and staff experience. It is supported by tools and templates that can be downloaded from the website.

Look out for the same coloured icon and page number as the guide to find the tool you are looking for with ease.

This guide and tools book has been produced as a result of work that the NHS Institute for Innovation and Improvement has undertaken in collaboration with NHS organisations and external agencies, using the experience of patients, carers and staff to design better healthcare services.

The first section is a guide which provides an overview of the ebd approach (experience based design). This will help you to understand how you can start to use patient and staff experience in your area of work. The second part of the publication contains tools and advice which will help you to put the ebd approach into practice.

This guide is free to NHS England (first 20 copies per institution). For non-NHS England and International enquiries, please email worldwide@institute.nhs.uk

You might also like to order a copy of the free introductory DVD which shows you how improve your patients experience. Showing this DVD usually really motiviates people to want to get involved and do something.

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