This site uses cookies to help performance and allow us to improve your browsing experience. You can click here to view the cookies we use on this website along with information on how to restrict cookies using your browser settings. By clicking on the Continue button, you accept the terms of our privacy policy on our website.

Joined-up care

As patients pass through boundaries within and between organisations on their healthcare journey, there is often duplication, inefficiency and waste that can create a poor experience. At these boundaries between and within organisations - working practices can become disjointed, and this can also lead to frustration for staff and patients. 

Focussing on how different services can work together for patients, has a huge potential to increase the quality of care provided, reduce waste and consequently the cost of providing care.  Joining services together to make a smooth system that is easy to navigate is our challenge - and Joined-up care aims to meet this.

 “The waste now is enormous, the duplication, errors and anguish we cause…the prize is enormous”

David Fillingham, CEO, AQuA

Click on the individual areas of the image below to find out more about each aspect of Joined-up care

Joined-up care Culture Workforce Making it Happen Leadership Patient centred Tools and methodologies Measuring the Improvement

Download Joined-up care: A practical guide to making change happen.pdf Joined-up care: A practical guide to making change happen (584.50 KB).

Download the Joining up health and social care - improving value for money across the interface  Joining up health and social care - improving value for money across the interface (3.96 MB Added to website: 6/12/2011)   

Download A Better Life: what older people with high support needs value A Better Life: what older people with high support needs value (519.36 KB Date of report: November 2011)

Introducing Joined-up care – new short film series

In this new series of short films, NHS staff and clinicians talk about how they have utilised the 5 dimensions of Joined-up care, to develop integrated services. You can watch longer more detailed case studies or obtain case study PDF’s in our case study section.

Joined-up care and resources I can use now

We have worked with large numbers of staff and organisations in the NHS to identify some key principles and practical steps that will help your organisation to make Joined-up care a reality:

Joined-up care guide - a practical guide to making change happen

Case studies – ‘real-life’ examples of joined-up care

Links - a guide to tools and methodologies - hear some of our case study sites describe how they implemented joined-up care

Measuring improvement - a process for measuring improvements in your service

Literature review Contact us

For more general further information contact joinedup@institute.nhs.uk

Patient experience and engagement resources Resources to support you with patient engagement and experience

Measuring the improvement guide

A straightforward process to enable you to measure the improvements you are making to your service

Download the 'Measuring the Improvement guide'

Joined-up care literature review

Download the literature review


Read Joined-up care case studies relating to:

  • Patient centred
  • Leadership
  • Culture
  • Workforce
  • Making it Happen
Visit the case studies page for downloads and films

Joined-Up Care Events

No events