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Engagement and experience


“You have the right to be involved, directly or through representatives, in the planning of healthcare services, the development and consideration of proposals for changes in the way those services are provided, and in decisions to be made affecting the operation of those services."

The NHS Constitution

The NHS Institute and partners offer a range of programmes to support you to engage patients and the public in delivering and improving services.

For more information please contact patientexperience@institute.nhs.uk

Armchair Involvement

Armchair InvolvementNew technologies provide opportunities to engage the public, patients, staff and carers in new and more effective ways for service improvement. Visit Armchair Involvement.

Experienced Based Design

Experience based designEBD is an exciting new way of bringing patients and staff together to share the role of improving care and re-designing services. Visit Experienced Based Design (EBD).

The Children and Young People's Emergency and Urgent  Care Engagement Tool

Lesson planThis team has worked with NHS organisations and young people to co-produce a Lesson Plan for schools to engage students about different emergency and urgent care options in their area.  Access the lesson plan toolkit.

Transforming Patient Experience: the essential guide   

Web Banner.JPGTransforming Patient Experience: the essential guide is for anyone with designated responsibility for improving patient experience - either as a provider of services or a commissioner. Visit the Transforming Patient Experience: the essential guide here 

Shared Decision Making

Shared Decision MakingEvidence shows that involving patients in decision making improves their health outcomes and satisfaction with their treatment choice.  Visit Shared Decision Making.

Patient Experience Network and Learning Programme

Patient Experience NetworkShare ideas and practice to drive improvement in patient experience.  We are continuously developing our network to enable you to connect and support you to exchange experience and knowledge. Visit Patient Experience Network and Learning Programme.

Productive Community Services (PCS)

Productive Community ServicesProductive Community Services is an organisation-wide change programme which helps systematic engagement of all front line teams in improving quality and productivity. The Patient Perspective module supports teams to create a baseline understanding of their patients’ experiences and engage them in the improvement of services.  Visit PCS Patient Perspective Module .

Contact us

For more information please contact patientexperience@institute.nhs.uk