I am delighted to report that we will soon be reverting back to an 0191 telephone number for the Practice. We did think we would have to wait until 2013 when our present telephone contract expired but thankfully we have negotiated an earlier settlement.
There will no longer be a greeting of “Welcome to Dr Cloak’s surgery………….” or telling you what number you are in the queue etc. which all cost you money. You will only be charged from the moment you speak to one of our staff. If the lines are busy then you will hear the engaged tone.
I think you will agree that this is a step forward and it is all down to the feedback from our patients who have identified the problems we have had with the 0844 number over the past few years.
Watch this space for further details.