Productive General Practice: Releasing Time

Mother and daughter in GP surgeryThe Productive General Practice programme is designed to help general practice continue to deliver high quality care whilst meeting increasing levels of demand and diverse expectations.

It helps practices to put the patient, clinician and practice team at the centre of improvement to create a timely, appropriate and dependable response to patient needs. Implementing the programme will engage all staff in the practice in improving their work processes, making it possible to release time to invest in improving patient outcomes and staff wellbeing.

The programme provides a proven framework that is easy-to-use, practical, and flexibly designed to enable all staff to take a fresh look at the changing needs of patients and develop services that will improve safety and reliability, patient and carer experience, staff experience and productivity. The latest in the NHS Institute’s nationally and internationally renowned Productive Series, Productive General Practice has been co-designed and tested by GPs, practice managers, nurses, receptionists and patients, as well as improvement experts from industry. It was developed in partnership with NHS Scotland.

“The cumulative result of lots of small changes to processes, scheduling, patient liaison, or team working can make real improvements to staff morale and the quality of patient care.”

Dr Martyn Diaper, General Practitioner, Friars Gate Practice, Winchester

Benefits of the Productive General Practice

An overview film giving first-hand account of the benefits of the Productive General Practice.

Get started - Productive General Practice modules

By purchasing a licence and associated support package, you can access all of the modules from our catalogue. To read more detailed explanations about each of the modules within Productive General Pactice click on the titles within the image below, or use the menu to the right of this page.

Download a copy of A guide to Productive General Practice V2.pdf A guide to Productive General Practice (1.14 MB)

Productive General Practice


Support packages
There are three levels of support to choose from.  This will ensure that you can choose the level of support that is right for your practice and its particular circumstances.  For more details download the PGP Packages Access to the programme and additional support (512 KB) guide.

We have carefully selected four delivery partners to support and guide you through the programme.  These are:

Shaping Health International
Partners in Business (a subsidiary of City of Bristol College)
Xytal Health Management Limited.

All delivery partners involved in the support of Productive General Practice have been comprehensively trained and are supported by a rigorous quality assurance structure.

Productive General Practice has been co-developed with NHS Scotland.  Scottish practices wishing to access Productive general Practice should contact -


Susan Bishop - National Programme Manager
Scottish Government
St Andrew's House, Regent Road, Edinburgh, EH1 3DG
Telephone: 0131 244 2019
Mobile: 07825861323
Fax: 0131 244 2387
Productive General Practice Knowing How We Are Doing Improving Patients in Improvement Getting Started and Making it Stick Improving Todays Practice Shaping Our Future Practice Front of House Consultation Prescriptions Planning and Scheduling Back Office Referrals Improvement Tools Productive General Practice homepage

Productive General Practice will provide tools and methods to help practices to:

  • streamline activities across the practice and eliminate waste, to enable them to add value and meet the increasing demands on time and capacity with the same resources
  • create the right context for change to ensure that it is sustained
  • measure how they are currently doing, to enable them understand where their biggest challenges are and focus their improvement efforts
  • improve the quality of patient experience. The programme is being developed with practising GPs, practice managers, practice nurses and receptionists at seven test sites, and there are two GPs and a practice manager seconded to the team.


When you sign up to the programme you will get:

  • a printed set of modules and downloadable PDF versions
  • a range of over 70 different resources to choose from - including improvement tools, templates and pro-formas – to support implementation of the Productive General Practice. 

The programme also includes:

  • 14 instructional videos covering each module
  • 27 case studies
  • a package of 4 short e-learning mini-courses to support learning on the key methodologies used throughout.
All programme packages will include some on-site support.

Case studies

Read case studies relating to Productive General Practice.

What do I do next?

All PGP modules and resources mentioned here are part of the materials included in the Productive General Practice programme licence agreement. 

To find out how you can sign up for the Productive General Practice programme contact us at or call 02476 475945

Productive General Practice events

No events