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Notice to Exporters 2012/13 - SPIRE and CHIEF IT problems

Information about IT access issues concerning SPIRE and CHIEF on 1 March 2012.

Export Control Organisation is aware that some exporters might be experiencing problems accessing the SPIRE website on Thursday 1 March. This problem has been caused by a telephone fibre cable issue, which is currently being actively investigated as a matter of urgency by the IT team at the Department for Business, Innovation and Skills (BIS).

In a separate unrelated issue, we have also received a number of reports of exporters experiencing problems with CHIEF (HMRC's customs system) not recognising licences which have been issued in the last few days. We are also looking to resolve this problem, but in the meantime we have spoken to HMRC, who have recommended the following course of action during the current difficulties:

1) Declare the licence on CHIEF as a paper licence with the relevant Customs tariff.

2) Complete a form C1700 (available from the HMRC web site and send with supporting paperwork to , asking for the licence to be retrospectively attributed.

If you have any problems with the above, please speak to Barry Jordan or Saul Bevis in the HMRC Technical Team on 0161 261 5023.

We apologise for the inconvenience.

Export Control Guidance

The Export Control Organisation (ECO) is the UK's regulatory 'strategic' export licensing authority and forms part of the UK's Department for Business. Further details about the ECO's advisory services and practical guidance for exporters is available on the export control pages of the Businesslink website

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Export Control Enquiries

For general export control queries please contact the ECO Helpline on 020 7215 4594 or 

ECO Business Awareness Team
Export Control Organisation  
Notice to Exporters 2012/13
1 March 2012

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Minister responsible

Mark Prisk is the minister responsible for this policy area.

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